045408140-9-26-2025-13-CC-MAVS-DM3UZM-20251002160143

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 045408140
Report Date: 09/26/2025
Date Signed: 09/26/2025 10:22:22 AM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/22/2025 and conducted by Evaluator Erica Laird

PUBLIC

COMPLAINT CONTROL NUMBER: 13-CC-20250722094149

FACILITY NAME:	LITTLE BEARS CHILD CARE PRESCHOOL		FACILITY NUMBER:	045408140
ADMINISTRATOR:	LAGRONE, ASHLIE		FACILITY TYPE:	850
ADDRESS:	645 POMONA AVE		TELEPHONE:	(530) 533-0573
CITY:	OROVILLE	STATE: CA	ZIP CODE:	95965
CAPACITY:	29	CENSUS: 10	DATE:	09/26/2025
		UNANNOUNCED	TIME BEGAN:	09:40 AM
MET WITH:	Rhiannon Thurman, Assistant Director		TIME COMPLETED:	10:21 AM

ALLEGATION(S):

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Facility staff comingles preschool children with school age children
Facility staff yell at children in care

INVESTIGATION FINDINGS:

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On 9/26/25 @ 9:40am, Licensing Program Analyst (LPA) Erica Laird conducted an unannounced complaint inspection and met with assistant director, Rhiannon Thurman. It was alleged that staff yell at children in care and staff are commingling children.

On 7/30/25 @ 11:38am LPA Laird conducted an interview with Ashlie Lagrone. Ashlie denied the allegations stating children are always kept separate by age group. Ashlie stated there are times when children sit in the same room to watch a movie, but they sit at separate tables. Ashlie denied staff yell at children in care.

report continued on 9099C

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:	DATE: 09/26/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/26/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 13-CC-20250722094149

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: LITTLE BEARS CHILD CARE PRESCHOOL	FACILITY NUMBER: 045408140
	VISIT DATE: 09/26/2025

NARRATIVE

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On 7/30/25 LPA Laird conducted four staff interviews (S1-S4). All staff interviewed denied staff yell at children. All staff stated they will raise their voices to get attention but not to scare, intimidate, or threaten. All staff interviewed stated there are times when the school age and preschool children sit in the same room, but they do not interact.

On 8/22/25 and 9/25/25 LPA Laird conducted six parent interviews (P1-P6). Two parents interviewed stated they have heard staff yell at children in care. Two parents stated what they heard was beyond a stern “teacher voice” and seemed inappropriate. Four parents interviewed stated they had no knowledge of staff yelling at children in care. Three parents stated they have observed school age and preschool children commingling by using the same classroom. Three parents interviewed stated they have not observed school age and preschool children commingling.

On 7/30/25 LPA Laird conducted five child interviews (C1-C5). Four children interviewed stated the teachers do not yell at them. Four children stated teachers yell at the younger children to “please stop doing that” or “No”, but they do not yell to be mean. Four of the children interviewed stated they do not play with different age groups. Four children interviewed stated the school age and preschool children have a different classroom.

On 7/30/25 LPA Laird conducted an inspection of the facility. LPA Laird observed school age children and preschool children playing outside in separate play yards.

On 8/13/25 LPA Laird received a typed statement from Ashlie Lagrone stating staff rarely commingle the age groups and only do it for approximately one hour in the early mornings or late afternoons when ratios are low.

Based on staff and parent interviews and documentation received, LPA Laird has determined there is sufficient evidence to suggest the allegations are valid.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegations are found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D.

Exit interview conducted and report was reviewed with assistant director, Rhiannon Thurman. Appeal rights were provided.

SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:	DATE: 09/26/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/26/2025

LIC9099 (FAS) - (06/04)

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Control Number 13-CC-20250722094149

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: LITTLE BEARS CHILD CARE PRESCHOOL	FACILITY NUMBER: 045408140
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 09/26/2025

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 10/27/2025 Section Cited CCR 101161(a)	1 2 3 4 5 6 7	a) A licensee shall not operate a child care center beyond the conditions and limitations specified on the license… This requirement was not met as evidenced by:	1 2 3 4 5 6 7	Licensee has submitted a waiver request to commingle the school age and preschool children when ratios are low. Licensee to submit a statement of understanding regarding regultion 101161(a). Statement to be submitted to CCL by 10/27/25. erica.laird@dss.ca.gov
	8 9 10 11 12 13 14	Based on interviews, the licensee did not comply with the section cited above, which poses a potential health, safety, or personal rights risk to children in care.	8 9 10 11 12 13 14
Type B 10/27/2025 Section Cited CCR 101223(a)(3)	1 2 3 4 5 6 7	The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature... This requirement was not met as evidenced by:	1 2 3 4 5 6 7	Licensee to have an all staff meeting to discuss personal rights, deescalation, and staff support. Meeting agenda and attendance sheet to be sent to CCL by 10/27/25. erica.laird@dss.ca.gov
	8 9 10 11 12 13 14	Based on interviews, the licensee did not comply with the section cited above, which poses a potential health, safety, or personal rights risk to children in care.	8 9 10 11 12 13 14

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:	DATE: 09/26/2025

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/26/2025

LIC9099 (FAS) - (06/04)

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