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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 045408191
Report Date: 06/25/2024
Date Signed: 06/25/2024 11:49:21 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/18/2024 and conducted by Evaluator Erica Laird
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20240418155519
FACILITY NAME:STORYBOOK SCHOOLHOUSE: PRESCHOOL & DAYCAREFACILITY NUMBER:
045408191
ADMINISTRATOR:MILLER, HEATHERFACILITY TYPE:
840
ADDRESS:794 E. 3RD AVETELEPHONE:
(619) 377-4444
CITY:CHICOSTATE: CAZIP CODE:
95926
CAPACITY:51CENSUS: 15DATE:
06/25/2024
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Anoma Thilakeratne, DirectorTIME COMPLETED:
12:01 PM
ALLEGATION(S):
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Facility staff did not pick day care child up from school
INVESTIGATION FINDINGS:
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On 6/25/24 @ 8:12am, Licensing Program Analyst (LPA) Erica Laird conducted an unannounced complaint inspection and met with facility director, Anoma Thilakeratne. It was alleged staff did not pick daycare child up from school.

On 6/25/24 LPA Laird conducted an interview at the faciltiy with director Anoma Thilakeratne. Anoma confirmed the allegation that staff did not pick up a child from school. Anoma stated she was aware children had been left behind at the school. Anoma stated they are addressing this issue and will be implementing new procedures to ensure children are not left behind at the school.

During today's inspection, the facility was toured and three children interviews were conducted.

report continued on 9099C.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Megan AvilesTELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Erica LairdTELEPHONE: 530-895-5045
LICENSING EVALUATOR SIGNATURE:

DATE: 06/25/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/25/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 13-CC-20240418155519
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: STORYBOOK SCHOOLHOUSE: PRESCHOOL & DAYCARE
FACILITY NUMBER: 045408191
VISIT DATE: 06/25/2024
NARRATIVE
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On 6/25/24 Licensing Program Analyst (LPA) Erica Laird conducted three children interviews (C1, C2, C3). All children interviewed acknowledged children had been left behind at school during pick up. Two children stated they had been left behind at the school on several occasions. One child stated they had not been left behind at the school but they had friends that had been left behind.

On 6/4/24 LPA Laird conducted interviews with two witnesses (W1, W2). Both witnesses stated they had observed children being left behind at school during pick up. Both witnesses stated they walked children over to the daycare and informed staff that the children had been left behind. One witness stated children are regularly left behind at the school and have to be walked over to the facility by another adult.

On 6/7/24 LPA Laird conducted an interview with one parent (P1). P1 stated they had not heard of children being left behind at the school. P1 stated they did not remember the pick up procedures and did not recall if the facility had discussed the pick up procedures during enrollment.

On 4/22/24 LPA Laird conducted an interview with one staff (S1). S1 confirmed the allegation was true. S1 stated there are times children stay behind to complete projects or to talk to their teachers. S1 stated if children are not at the pick-up spot by a certain time, they are left behind. S1 stated staff do not check with the school office or parents to confirm children were absent.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D and a civil penalty has been assessed.

report continued on 9099C
SUPERVISOR'S NAME: Megan AvilesTELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Erica LairdTELEPHONE: 530-895-5045
LICENSING EVALUATOR SIGNATURE:

DATE: 06/25/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/25/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 13-CC-20240418155519
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: STORYBOOK SCHOOLHOUSE: PRESCHOOL & DAYCARE
FACILITY NUMBER: 045408191
VISIT DATE: 06/25/2024
NARRATIVE
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LPA Erica Laird informed facility director Anoma Thilakeratne that this report dated 6/25/24 documents one Type A citation(s) which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Erica Laird informed the facility director to provide a copy of this licensing report dated 6/25/24 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with the facility director Anoma Thilakeratne. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISOR'S NAME: Megan AvilesTELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Erica LairdTELEPHONE: 530-895-5045
LICENSING EVALUATOR SIGNATURE:

DATE: 06/25/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/25/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 13-CC-20240418155519
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: STORYBOOK SCHOOLHOUSE: PRESCHOOL & DAYCARE
FACILITY NUMBER: 045408191
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/25/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
06/25/2024
Section Cited
HSC
1596.99(c)(3)(c)
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HSC 1596.99(c)(3)(c) The department shall assess an immediate civil penalty of five hundred dollars ($500) per violation and one hundred dollars ($100) for each day the violation continues after citation, for any of the following serious violations:(3) Absence of supervision, including, but not limited to, a child left unattended, and supervision of a child by a person under 18 years of age. This requirement was not met as evidenced by:
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Facility stated they are working on their pick-up procedures. School is out of session for the summer. Facility to submit updated policies and procedures for pick-up of school age children. Updated policies shall be submitted to CCL by 7/25/24. erica.laird@dss.ca.gov
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Based on interviews, the licensee did not comply with the section cited above for multiple children, which poses an immediate health, safety, or personal rights risk to children in care.
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Recommended resource for Active Supervision training:

https://ccld.childcarevideos.org/child-care-center-operators/supervising-children-in-child-care-centers/
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Megan AvilesTELEPHONE: (530) 895-5984
LICENSING EVALUATOR NAME: Erica LairdTELEPHONE: 530-895-5045
LICENSING EVALUATOR SIGNATURE:

DATE: 06/25/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/25/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 4