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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 045408399
Report Date: 02/06/2026
Date Signed: 02/06/2026 03:07:35 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/10/2025 and conducted by Evaluator Erica Laird
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20251210104223
FACILITY NAME:JACOBIAN, ASHLEY FAMILY CHILD CARE HOMEFACILITY NUMBER:
045408399
ADMINISTRATOR:JACOBIAN, ASHLEYFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(530) 709-5564
CITY:OROVILLESTATE: CAZIP CODE:
95965
CAPACITY:14CENSUS: 15DATE:
02/06/2026
UNANNOUNCEDTIME BEGAN:
02:40 PM
MET WITH:Ashley Jacobian, LicenseeTIME COMPLETED:
03:20 PM
ALLEGATION(S):
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Licensee is operating beyond ratio and capacity limitations
Licensee puts day care children in off-limits rooms
INVESTIGATION FINDINGS:
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On 2/6/26 @ 2:40pm, Licensing Program Analyst (LPA) Erica Laird conducted an unannounced complaint inspection, and met with licensee Ashley Jacobian. It was alleged licensee is operating beyond ratio and capacity limitations and licensee puts daycare children in off-limit rooms, specifically that licensee hides children from licensing.

During today's inspectiction the facility was toured. At appproximately 2:44pm LPA Laird counted and observed the licensee and one assistant supervising 15 children and operating outside of licensed capacity and ratio requirements. Licensee Ashley Jacobian counted the children and confirmed there were 15 children in care.

On12/15/25 LPA Laird conducted an interview with licensee Ashley Jacobian. Ashley stated she is not operating over capacity. Ashley stated she knows she is only allowed 14 children in care and she stays within that capacity and ratio. Ashley stated children are not hidden in off-limit areas and she does not hide children from licensing.


report continued.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 02/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/06/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 13-CC-20251210104223
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: JACOBIAN, ASHLEY FAMILY CHILD CARE HOME
FACILITY NUMBER: 045408399
VISIT DATE: 02/06/2026
NARRATIVE
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On 12/15/25 LPA Laird and Sims conducted an inspection of the facility. LPA's counted and observed 10 children in care. Licensee confirmed this number.

On 1/6/26 and 1/15/26 LPA Laird conducted interviews with two witnesses (W1-W2). One witness stated they had heard from the licensee that she operates over capacity on a regular basis. One witness stated they had documentation which reflects the licensee is operating over capacity and ratio on a regular basis.

On 1/13/26, 1/20/26, and 2/3/26 LPA Laird obtained documentation as part of the investigation which reflects licensee is operating outside of capacity and ratio requirements. LPA Laird determined licensee was operating outside of her licensed capacity on 11/5/25, 11/6/25, 11/7/25, 11/10/25, 11/11/25, 12/03/25, 12/05/25, and 12/15/25.

On 12/5/25 LPA Laird conducted an inspection of the facility and counted 12 children in care. Documentation received as part of the investigation indicates licensee had 19 children in care at the time of LPA Laird's inspection.

On 12/23/25, 1/13/26, 2/2/26, and 2/3/26 LPA Laird conducted interviews with five parents (P1-P5). All parents interviewed had no knowledge of licensee operating outside of capacity and ratio requirements.

Based on evidence obtained, the number of children observed during licensing inspections on 12/3/25, 12/5/25 and 12/15/25 does not match the number of children reflected on documentation obtained as part of this investigation, therefore the allegation of licensee having children in off-limit areas is substantiated.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 02/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/06/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 13-CC-20251210104223
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: JACOBIAN, ASHLEY FAMILY CHILD CARE HOME
FACILITY NUMBER: 045408399
VISIT DATE: 02/06/2026
NARRATIVE
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LPA Erica Laird informed licensee, Ashley Jacobian that this report dated 2/6/26 documents 2 Type A citation(s) which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Erica Laird informed the licensee, Ashley Jacobian to provide a copy of this licensing report dated 2/6/26 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Due to this being a repeat citation within 12 months a $250.00 civil penalty will also be assessed on today’s date.

Exit interview conducted and report was reviewed with the licensee, Ashley Jacobian. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 02/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/06/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 13-CC-20251210104223
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: JACOBIAN, ASHLEY FAMILY CHILD CARE HOME
FACILITY NUMBER: 045408399
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/06/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
02/07/2026
Section Cited
CCR
102416.5(d)(2)
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(d) For a Large Family Child Care Home, the maximum number of children for whom care may be provided at any one time when there is an assistant provider in the home, including children under age 10 who reside at the licensee's home and the assistant provider's children under age 10, shall be either: (2) More than twelve and up to fourteen children only if the criteria in Section 1597.465 of the Health and Safety Code are met.
This requirement is not met as evidenced by
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Licensee to submit a detailed plan and daily schedule on how capacity and ratio requirements will be adhered to at all times. Plan and schedule shall be submitted to CCL by 2/7/26.

erica.laird@dss.ca.gov
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Based on documentation received as part of this investigation, the licensee did not comply with the section cited above, which poses an immediate health, safety or personal rights risk to persons in care.
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Type A
02/06/2026
Section Cited
CCR
102423(a)(4)
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Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee regardless of consent or authorization from the child's authorized representative. These rights include, but are not limited to, the following:
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Licensee to submit a detailed statement of understanding pertaining to personal rights to CCL by 2/7/26.

erica.laird@dss.ca.gov
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Based on documentation received as part of this investigation, the licensee did not comply with the section cited above, which poses an immediate health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 02/06/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/06/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4