045920283-8-6-2026-59-AS-LMUZ-DWQQGM-20260807120942

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 045920283
Report Date: 08/06/2026
Date Signed: 08/06/2026 10:02:41 AM

Unfounded

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/27/2026 and conducted by Evaluator Kayla Adkison

PUBLIC

COMPLAINT CONTROL NUMBER: 59-AS-20260727100714

FACILITY NAME:	LIGHTHOUSE AT CHICO, LLC, THE		FACILITY NUMBER:	045920283
ADMINISTRATOR:	CORPUS, ILONA		FACILITY TYPE:	740
ADDRESS:	855 BRUCE ROAD		TELEPHONE:	(530) 566-1800
CITY:	CHICO	STATE: CA	ZIP CODE:	95928
CAPACITY:	120	CENSUS: 45	DATE:	08/06/2026
		UNANNOUNCED	TIME BEGAN:	08:35 AM
MET WITH:	Ilona Corpus, Executive Director		TIME COMPLETED:	09:30 AM

ALLEGATION(S):

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Licensee is not according privacy to residents in care.

INVESTIGATION FINDINGS:

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On August 6, 2026, Licensing Program Analyst (LPA) Kayla Adkison arrived at the facility unannounced for the purpose of delivering complaint findings. LPA was greeted by Ilona Corpus, Executive Director, and explained the purpose of the visit. During the visit, there were 45 residents in the community and six (6) care staff.

During the course of the investigation, LPA conducted interviews, reviewed documentation, and made observations.

Continued on the attached LIC 9099-C

Unfounded

Estimated Days of Completion:

SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Kayla Adkison
LICENSING EVALUATOR SIGNATURE:	DATE: 08/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 59-AS-20260727100714

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: LIGHTHOUSE AT CHICO, LLC, THE	FACILITY NUMBER: 045920283
	VISIT DATE: 08/06/2026

NARRATIVE

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Allegation: Licensee is not according privacy to residents in care.

It was alleged the facility installed video surveillance cameras that were not affording residents in care with privacy, thus violating their personal rights. Complainant alleges that cameras were installed, specifically in the facility medication room, which included sound recording. It was further alleged that the camera was pointed directly at the medication room laptop, thus allowing resident’s private medical information to be observed by unknown individuals who did not have a need to know the information present.

LPA Adkison interviewed Regional Director of Operations (DOO), Eric Hofstetter, who stated the camera system feed went directly to the Executive Directors cell phone. DOO claimed they had never viewed the footage, so they could not speak to where cameras were pointed. DOO reported that to the best of their knowledge, the cameras did not have any sound.

LPA interviewed Executive Director (ED), Ilona Corpus, who stated the camera feed only went to her cell phone and no other staff member had access. ED stated there is no sound on any of the cameras and denied any private resident information being shared with anyone.

LPA observed video feed on ED’s cell phone and observed no sound being emitted through the cameras. LPA observed the medication room camera, which had no clear view of the laptop in question. LPA further observed notification outside of the facility, notifying all residents and visitors of the presence of video monitoring in use. Finally, ED provided LPA with a sample copy of the resident admission agreement. In the Miscellaneous section under subsection “B”, there is information regarding the installation of the camera system for security purposes and further states the cameras are not monitored by staff.

Based on documentation reviewed, interviews conducted, and observations made, the above allegation is found to be UNFOUNDED. A finding that the allegation is unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis. No deficiencies are being cited as a result of this inspection. Exit interview conducted. A copy of the report was provided, via email, to Executive Director, Ilona Corpus.

SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Kayla Adkison
LICENSING EVALUATOR SIGNATURE:	DATE: 08/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2026

LIC9099 (FAS) - (06/04)

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