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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 052700992
Report Date: 12/20/2021
Date Signed: 12/20/2021 03:22:04 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.270
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/01/2021 and conducted by Evaluator Sarah Hurt
COMPLAINT CONTROL NUMBER: 27-AS-20211101084436
FACILITY NAME:FOOTHILL VILLAGE SENIOR LIVINGFACILITY NUMBER:
052700992
ADMINISTRATOR:BITLER, MAUREEN H.FACILITY TYPE:
740
ADDRESS:1400 FOOTHILL VILLAGE DRIVETELEPHONE:
(805) 801-0404
CITY:ANGELS CAMPSTATE: CAZIP CODE:
95222
CAPACITY:78CENSUS: 54DATE:
12/20/2021
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Executive Director Maureen Hope Bitler TIME COMPLETED:
03:15 PM
ALLEGATION(S):
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Facility is not clean, not being disinfected
Facility does not have sufficient staffing
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Sarah Hurt arrived at the facility unannounced on 12/20/2021 at 10:30 a.m. to deliver findings on the above allegations. LPA met with Administrator Hope Bitler and explained the purpose of today's visit.
Regarding the allegations Facility is not clean, not being disinfected. Based on LPA observation, and interviews, the facility is clean and being disinfected. LPA observed facility staff cleaning and disinfecting the COVID isolation wing during her visit to the facility on 11/01/2021. LPA interviewed 3 facility staff. The housekeeping did not go into the isolation wing to keep the outbreak from spreading further. The staff all stated they helped clean and disinfect during the facility COVID outbreak. The staff says they would help housekeeping with disinfecting all high traffic areas, wiping down handrails and doorknobs hourly. The facility caregivers, and Executive Director helped with all housekeeping in the COVID isolation wing. Therefore, the allegation is deemed UNSUBSTANTIATED. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation did or did not occur, therefore the allegation is unsubstantiated.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Stephenie Doub
LICENSING EVALUATOR NAME: Sarah Hurt
LICENSING EVALUATOR SIGNATURE:

DATE: 12/20/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 27-AS-20211101084436
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.270
SACRAMENTO, CA 95833
FACILITY NAME: FOOTHILL VILLAGE SENIOR LIVING
FACILITY NUMBER: 052700992
VISIT DATE: 12/20/2021
NARRATIVE
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Regarding the allegation facility does not have sufficient staffing. Based on LPA observation, record review, and interviews the facility is sufficiently staffed. Executive Director Hope Bitler stated the facility recently hired 5 new care staff, and is offering a $1,500 sign on bonus, along with a competitive starting hourly pay for new hires. LPA interviewed 3 facility staff members, and 3 facility residents. The residents all agree their needs are being met and they never wait long for assistance from staff. The residents all agree they get their meds, food, and help with incontinent care daily. The staff interviewed all agree that residents’ needs are being met and there is enough staff at the facility to care for all residents. The facility staff interviewed stated despite things being tough during the recent COVID outbreak they all pulled together, worked extra shifts, and filled in different positions to make sure residents were properly cared for. Therefore, the allegation is deemed UNSUBSTANTIATED. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies were cited per Title 22 Division 6 of the California Code of Regulations. An exit interview was conducted with Executive Director Hope Bitler and a copy of this report was left at the facility.

SUPERVISORS NAME: Stephenie Doub
LICENSING EVALUATOR NAME: Sarah Hurt
LICENSING EVALUATOR SIGNATURE:

DATE: 12/20/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 2