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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 065402558
Report Date: 02/13/2024
Date Signed: 02/13/2024 03:42:01 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/29/2023 and conducted by Evaluator Laura Chavez
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20231129145909
FACILITY NAME:WILLIAMS CHILDREN'S CENTERFACILITY NUMBER:
065402558
ADMINISTRATOR:MARKSS, VICKIFACILITY TYPE:
850
ADDRESS:501 THEATER DRIVETELEPHONE:
(530) 473-2246
CITY:WILLIAMSSTATE: CAZIP CODE:
95987
CAPACITY:46CENSUS: 19DATE:
02/13/2024
UNANNOUNCEDTIME BEGAN:
11:35 AM
MET WITH:Bianca TalamantesTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Toileting interrupted due to the bathroom being in public view
INVESTIGATION FINDINGS:
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On 2/13/2024, at 11:35am, Licensing Program Analyst (LPA) Laura Chavez conducted an unannounced follow-up complaint inspection to the facility and met with Bianca Talamantes, Education Program Supervisor (EPS). It has been alleged that toileting is interrupted due to the bathroom being in public view, specifically, children withhold using the bathroom when unknown adults enter the classroom. EPS denied the allegation and stated she has not had any staff and or parents bring up concerns about children not wanting to use the bathroom due to it being in public view.

Interviews conducted on 12/4/2023 with Staff #1, Staff #2, and Staff #3 (S1, S2, S3) between 10:42am and 11:07am stated that some children do withhold toileting due to the bathroom being in public view especially when unknown adults enter the classroom.

Report continued: See LIC 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Laura Chavez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/13/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/13/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 13-CC-20231129145909
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: WILLIAMS CHILDREN'S CENTER
FACILITY NUMBER: 065402558
VISIT DATE: 02/13/2024
NARRATIVE
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Interviews conducted on 12/13/2023 with Child #1, Child #2, Child #3, Child #4, and Child #5 (C1, C2, C3, C4, C5) between 9:47am and 10:33am stated they use the bathroom when needed and not embarrassed if an unknown adult enters the classroom.

Interviews conducted on 1/30/2024 with Parents #1, #2, #3, and #4 between 1:29pm and 2:07pm denied having knowledge of their children not using the bathroom as needed when an unknown adult enters the classroom.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.

An exit interview was conducted, and the report was reviewed with Bianca Talamantes, Education Program Supervisor. Appeal rights were provided, a Notice of Site Visit was given, and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Laura Chavez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/13/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/13/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 4