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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 065402558
Report Date: 01/17/2025
Date Signed: 01/17/2025 11:13:42 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/28/2024 and conducted by Evaluator Laura Chavez
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20241028211420
FACILITY NAME:WILLIAMS CHILDREN'S CENTERFACILITY NUMBER:
065402558
ADMINISTRATOR:MARKSS, VICKIFACILITY TYPE:
850
ADDRESS:501 THEATER DRIVETELEPHONE:
(530) 473-2246
CITY:WILLIAMSSTATE: CAZIP CODE:
95987
CAPACITY:46CENSUS: 20DATE:
01/17/2025
UNANNOUNCEDTIME BEGAN:
09:50 AM
MET WITH:Bianca TalamantesTIME COMPLETED:
11:15 AM
ALLEGATION(S):
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Staff yelled at a child
INVESTIGATION FINDINGS:
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On 1/17/2025, at 9:50am, Licensing Program Analyst (LPA) Laura Chavez conducted a complaint inspection and met with Bianca Talamantes, Education Program Supervisor (EPS). It has been alleged that staff yelled at a child. EPS stated she received a Form of Community Concern from Parent #1 stating that Staff #1 (S1) yelled at Child #1 (C1). EPS said after an internal investigation was made the parents' concern of S1 yelling at C1 could not be proven.

Interviews conducted with Staff #1, Staff #2, and Staff #3 between 12:27pm - 1:47pm denied yelling at a child or hearing or observing any staff yell at a child.

In an interview with C1 on 10/29/2024 between 1:51pm - 2:09pm denied being yelled at by S1. Additional child interviews were conducted on 10/29/2024 with Child #2, and Child #3 between 2:46pm - 3:01pm denied being yelled at by staff or observing staff yell at any child in care.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Laura Chavez
LICENSING EVALUATOR SIGNATURE:

DATE: 01/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/17/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 13-CC-20241028211420
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: WILLIAMS CHILDREN'S CENTER
FACILITY NUMBER: 065402558
VISIT DATE: 01/17/2025
NARRATIVE
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In interviews with Parent #1 between 10:54am - 10:56am, Parent #2 between 3:21pm - 3:24pm, Parent #3 between 3:27pm - 3:30pm, and Parent #4 between 5:05pm - 5:08pm on 1/15/2025 denied knowing of staff yelling at their child or any other child in care.

In interviews on 1/15/2025 with Parent #5 between 2:19pm – 2:33pm and Witness #1 between 2:34pm - 2:39pm stated they witnessed S1 aggressively speak to C1 after C1 asked S1 a question.
Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.

An exit interview was conducted, and the report was reviewed with Bianca Talamantes, Education Program Supervisor. Appeal rights were provided, a Notice of Site Visit was given, and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

All licensing reports are public information and must be made available upon request for at least three years.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Laura Chavez
LICENSING EVALUATOR SIGNATURE:

DATE: 01/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/17/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2