<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 070203730
Report Date: 06/05/2024
Date Signed: 06/05/2024 03:51:44 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/23/2024 and conducted by Evaluator Monica Mathur
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20240423122234
FACILITY NAME:BONNEL, SANDYFACILITY NUMBER:
070203730
ADMINISTRATOR:SANDY BONNELFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(925) 357-7651
CITY:PLEASANT HILLSTATE: CAZIP CODE:
94523
CAPACITY:12CENSUS: 9DATE:
06/05/2024
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Sandy BonnelTIME COMPLETED:
04:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility is operating out of ratio.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 6/5/24 Licensing Program Analysts (LPAs) Monica Mathur and Kareeca Sykes conducted an unannounced Subsequent Complaint Investigation at Sandy Bonnel's family childcare home, met with Licensee, Sandy and explained the purpose of investigation. Complainant alleges that facility is operating out of ratio.

During course of investigation LPAs conducted facility inspection, observations, record review, interviews and obtained documents. It was determined that there have been occasions when there were more than 8 school age children present with the Licensee or Assistant alone, and without the presence of a second qualified adult. There has been a recent occasion when the Licensee supervised 12 children by herself in the neighboring elementary school's playground during outdoor activities.
.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Monica Mathur
LICENSING EVALUATOR SIGNATURE:

DATE: 06/05/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 02-CC-20240423122234
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: BONNEL, SANDY
FACILITY NUMBER: 070203730
VISIT DATE: 06/05/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
page 2

Based on the interviews and information obtained throughout the investigation, the preponderance of evidence standard has been met. Therefore, the allegation is SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 is being cited on 9099-D page.

Licensee is reminded that when there is no qualified adult assistant present, she has to follow ratio requirement for small family childcare home with no more than 8 children in care. A second qualified adult has to be present when following large home capacity caring for more than 8. Licensee is also reminded that she can have no more than 14 children in care.

During today's inspection there were 9 school age children present with Licensee and her spouse. Facility was in compliance with ratio requirement today. Citation was cleared during visit. Letter of Clearance was provided to Licensee.

Exit interview was conducted with Licensee, Sandy Bonnel. A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 DAYS.
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Monica Mathur
LICENSING EVALUATOR SIGNATURE:

DATE: 06/05/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 02-CC-20240423122234
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: BONNEL, SANDY
FACILITY NUMBER: 070203730
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/05/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/05/2024
Section Cited
CCR
102416.5(e)
1
2
3
4
5
6
7
102416.5 Staffing Ratio & Capacity (e) If no assistant provider is present at a Large Family Child Care Home, then the licensee shall comply with the capacity requirements for a Small Family Child Care Home. This requirement is not met as evidenced by:
1
2
3
4
5
6
7
LPA explained the regulation requirements in detail. Licensee understands that she cannot provide care for more than 8 without the presence of a qualified assistant. During today's inspection there were 9 children
8
9
10
11
12
13
14
Per investigation, there were occasions when more than 8 school age children were present with Licensee or Assistant alone, and without the presence of a second qualified adult. An incident happened in the neighboring elementary school's playground during outdoor activities when Licensee was alone with 12 children under her care. This poses a potential risk to health & safety of children in care.
8
9
10
11
12
13
14
under the supervision of Licensee and her spouse. Facility met ratio requirements today. Citation was cleared during inspection. Letter of Clearance provided.
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Monica Mathur
LICENSING EVALUATOR SIGNATURE:

DATE: 06/05/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/23/2024 and conducted by Evaluator Monica Mathur
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20240423122234

FACILITY NAME:BONNEL, SANDYFACILITY NUMBER:
070203730
ADMINISTRATOR:SANDY BONNELFACILITY TYPE:
810
ADDRESS:535 KIKI DRIVETELEPHONE:
(925) 357-7651
CITY:PLEASANT HILLSTATE: CAZIP CODE:
94523
CAPACITY:12CENSUS: 9DATE:
06/05/2024
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Sandy BonnelTIME COMPLETED:
04:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee does not ensure the inaccessibility of facility pool for day care children in care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 6/5/24 Licensing Program Analysts (LPAs) Monica Mathur and Kareeca Sykes conducted an unannounced Subsequent Complaint Investigation at Sandy Bonnel’s family childcare home. LPAs met with Licensee, Sandy and explained the purpose of today’s investigation. Complainant alleges that Licensee did not ensure the inaccessibility of facility pool to daycare children in care.

During course of investigation LPA conducted facility inspection, observations, record review, interviews and obtained documents. It was determined that the outdoor swimming pool which is marked as an off-limits area is being used by children during summer days. Information suggests children were not left alone in the pool area and visual supervision was provided by Licensee and an Assistant. LPAs observed children using the pool during today's inspection under the supervision of Licensee's spouse/assistant.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Monica Mathur
LICENSING EVALUATOR SIGNATURE:

DATE: 06/05/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 02-CC-20240423122234
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: BONNEL, SANDY
FACILITY NUMBER: 070203730
VISIT DATE: 06/05/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
page 2

However, use of an off-limit area without prior approval by Licensing Office is a violation of licensing regulation and poses a potential risk to health and safety of children in care. Licensee is reminded the pool area cannot be used by children without inspection and approval.

Based on the interviews and information obtained throughout the investigation, the preponderance of evidence standard has been met. Therefore, the allegation is SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 is being cited on 9099-D page.

During inspection today, Licensee made a formal request to add the pool for daycare use. LPA inspected the pool during inspection and approved use by daycare children. The citation was cleared today, and Letter of Clearance provided.

Exit interview was conducted with Licensee, Sandy Bonnel. A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 DAYS
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Monica Mathur
LICENSING EVALUATOR SIGNATURE:

DATE: 06/05/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 02-CC-20240423122234
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: BONNEL, SANDY
FACILITY NUMBER: 070203730
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/05/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/05/2024
Section Cited
CCR
102416.3(a)(6)
1
2
3
4
5
6
7
Alterations to Existing Building or Grounds (a) Prior to making alterations or additions to a family childcare home or grounds, the licensee shall notify the Dept. of the proposed changed, including, but not limited to, the following (6) Any change from an area of the family childcare home previously identified as "off limits" to an area where care and supervision will be provided to children in care. This requirement is not met as evidenced by:
1
2
3
4
5
6
7
LPAs inspected the pool and approved it for daycare use. Pool meets all standards and requirements. This citation was cleared today. Letter of Clearance was provided.
8
9
10
11
12
13
14
Per investigation, outdoor swimming pool which is marked as an off-limits area is being used by children during summer days. LPAs observed children using the pool today under supervision of Licensee's spouse.
8
9
10
11
12
13
14
 Information suggests children were not left alone in the pool area and visual supervision was provided by Licensee and an Assistant.
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Monica Mathur
LICENSING EVALUATOR SIGNATURE:

DATE: 06/05/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2024
LIC9099 (FAS) - (06/04)
Page: 6 of 6