<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 070211217
Report Date: 04/01/2025
Date Signed: 04/01/2025 04:38:15 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/07/2025 and conducted by Evaluator Mario Caro
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20250307085334
FACILITY NAME:WALNUT ACRES DAY CARE CENTERFACILITY NUMBER:
070211217
ADMINISTRATOR:GONCE, JAIMEFACILITY TYPE:
840
ADDRESS:450 WIGET LANETELEPHONE:
(925) 932-0507
CITY:WALNUT CREEKSTATE: CAZIP CODE:
94598
CAPACITY:205CENSUS: 155DATE:
04/01/2025
UNANNOUNCEDTIME BEGAN:
02:53 PM
MET WITH:Teel, Jaime TIME COMPLETED:
04:52 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee does not ensure unsafe toys are removed from the facility.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 04/01/25 at 2:53PM Licensing Program Analyst (LPA) Mario Caro conducted an Unannounced Complaint Investigation and met with Director Jaime Teel. During the visit there were 155 school aged children in care. During today's visit LPA observed the facility, reviewed records, and Delivered findings.

An allegation was made that the wooden toys they have outside in their “garden” have mold growing in them. Based on interviews conducted during the course of the investigation, and Oberservation LPA Caro observed one wooden toy in the garden with mold. The preponderance of evidence standard has been met, therefore this allegation was found to be SUBSTANTIATED. Title 22 101223(a)(2) was cited during today's visit.

See LIC9099-D for one Type B citation.
Exit interview was conducted with Director Jaime Teel. Appeal rights and report were provided.
A NOTICE OF SITE VISIT WAS ISSUED, AND MUST BE POSTED FOR 30 CONSECTIVE DAYS.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Mario Caro
LICENSING EVALUATOR SIGNATURE:

DATE: 04/01/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/01/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/07/2025 and conducted by Evaluator Mario Caro
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20250307085334

FACILITY NAME:WALNUT ACRES DAY CARE CENTERFACILITY NUMBER:
070211217
ADMINISTRATOR:GONCE, JAIMEFACILITY TYPE:
840
ADDRESS:450 WIGET LANETELEPHONE:
(925) 932-0507
CITY:WALNUT CREEKSTATE: CAZIP CODE:
94598
CAPACITY:205CENSUS: 155DATE:
04/01/2025
UNANNOUNCEDTIME BEGAN:
02:53 PM
MET WITH:Teel, JaimeTIME COMPLETED:
04:52 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee allows facility to operate out of ratio
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 04/01/25 at 2:53PM Licensing Program Analyst (LPA) Mario Caro conducted an Unannounced Complaint Investigation and met with Director Jaime Teel. During the visit there were 155 school aged children in care. During today's visit LPA observed the facility, reviewed records, and Delivered findings.

An allegation was made that the facility has been operating out of ratio. LPA Caro arrived on three seperate visits and observed the facility to be in ratio, however Interviews indicated conflicting information therefore the allegation is UNSUBSTANTIATED which means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. No Deficiency has been cited for this allegation. Exit interview conducted with Director Jaime Teel. Appeal rights were provided.

A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 CONSECUTIVE DAYS
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Mario Caro
LICENSING EVALUATOR SIGNATURE:

DATE: 04/01/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/01/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 02-CC-20250307085334
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: WALNUT ACRES DAY CARE CENTER
FACILITY NUMBER: 070211217
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/01/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/01/2025
Section Cited
CCR
101223(a)(2)
1
2
3
4
5
6
7
(a) The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.
This requirement was not met as evidenced by:
1
2
3
4
5
6
7
The Director immediately removed the molded toy from the toy box, and the facility later removed all the woodens toys from the outside play area. POC cleared by visit.
8
9
10
11
12
13
14
Based on observation it was determined that the facility had one toy with mold on it in the garden toy box which posed a potential risk to the health, safety, and personal rights of children in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Mario Caro
LICENSING EVALUATOR SIGNATURE:

DATE: 04/01/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/01/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5