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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 070212461
Report Date: 05/24/2024
Date Signed: 05/24/2024 03:05:58 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/17/2024 and conducted by Evaluator Monica Mathur
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20240517095611
FACILITY NAME:VALLE VERDE CHILDREN'S CENTERFACILITY NUMBER:
070212461
ADMINISTRATOR:CHRISTINE MULLERFACILITY TYPE:
840
ADDRESS:3275 PEACHWILLOW LANETELEPHONE:
(925) 944-5255
CITY:WALNUT CREEKSTATE: CAZIP CODE:
94598
CAPACITY:158CENSUS: 46DATE:
05/24/2024
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Christine MullerTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Personal Rights - Staff spoke inappropriately to other staff in the presence of children
INVESTIGATION FINDINGS:
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On 5/24/24 Licensing Program Analysts (LPAs) Monica Mathur and Kareeca Sykes conducted an unannounced Subsequent Complaint Investigation at Valle Verde Children’s Center. LPAs met with Director, Christine Muller and explained the purpose of today’s inspection. The finding for the above allegation was delivered.

Complainant alleges that staff spoke inappropriately to other staff in the presence of children. During course of investigation LPA conducted facility inspection, observations, record review, interviews and obtained documents. It was determined that over recent past months there have been incidents of hostile verbal interactions between Director and staff members during operating hours. However, it could not be proven if any daycare children were present in the vicinity, whether the conflicts were loud and aggressive in nature, or if personal rights were violated as a result of children seeing/hearing the incidents. There is not enough evidence to determine if children were present or whether they saw or heard the confrontations.
continued on 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Monica Mathur
LICENSING EVALUATOR SIGNATURE:

DATE: 05/24/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/24/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 02-CC-20240517095611
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: VALLE VERDE CHILDREN'S CENTER
FACILITY NUMBER: 070212461
VISIT DATE: 05/24/2024
NARRATIVE
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Based on the interviews and information obtained throughout the investigation, the allegation is UNSUBSTANTIATED which means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

Facility is reminded to be mindful that staff do not engage in verbal, hostile confrontational situations in the presence of children. They must ensure conflicts are resolved in the absence of children. LPA provided extensive consultation on staff management best practices, employee conflict resolution and compliance with personal rights.

No Deficiency has been cited for this allegation. Technical Violation/Advisory Note was issued. Exit interview conducted with Director, Christine Muller.

A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 DAYS.
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Monica Mathur
LICENSING EVALUATOR SIGNATURE:

DATE: 05/24/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/24/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2