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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 070213769
Report Date: 06/09/2026
Date Signed: 06/09/2026 03:49:52 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/26/2026 and conducted by Evaluator Dana Santiago
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20260326094017
FACILITY NAME:YWCA OF CONTRA COSTA COUNTY - DELTA YOUTHFACILITY NUMBER:
070213769
ADMINISTRATOR:RACHEAL MERCADOFACILITY TYPE:
850
ADDRESS:605 PACIFICA AVENUETELEPHONE:
(925) 839-3186
CITY:BAY POINTSTATE: CAZIP CODE:
94565
CAPACITY:60CENSUS: 20DATE:
06/09/2026
UNANNOUNCEDTIME BEGAN:
01:48 PM
MET WITH:Racheal MercadoTIME COMPLETED:
03:52 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Lack of Supervision: Staff do not provide adequate care and supervision resulting in child's injuries
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 06/09/2026, Licensing Program Analysts (LPAs), Dana Santiago and Vandana Eswara arrived for an unannounced complaint investigation visit to deliver findings for a complaint received. LPAs met with center Director Racheal Mercado. Twenty day care children and 9 staff with director on site were present during this visit.
Complainant alleged that staff do not provide adequate care and supervision resulting in child's injuries.
During the course of the investigation through interviews and record review, it was determined that a child was injured by another child due to lack of supervision. The preponderance of evidence standard has been met, therefore this allegation was found to be SUBSTANTIATED.
Although the allegation is substantiated, the facility is not being issued a citation today as the facility was already issued a Type A citation through a previous visit conducted by another LPA on 04/17/2026.
Exit interview was conducted with facility director Racheal Mercado, and a copy of this report provided.
The Notice of Site Visit form was provided and must be posted for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Dana Santiago
LICENSING EVALUATOR SIGNATURE:

DATE: 06/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/26/2026 and conducted by Evaluator Dana Santiago
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20260326094017

FACILITY NAME:YWCA OF CONTRA COSTA COUNTY - DELTA YOUTHFACILITY NUMBER:
070213769
ADMINISTRATOR:RACHEAL MERCADOFACILITY TYPE:
850
ADDRESS:605 PACIFICA AVENUETELEPHONE:
(925) 839-3186
CITY:BAY POINTSTATE: CAZIP CODE:
94565
CAPACITY:60CENSUS: DATE:
06/09/2026
UNANNOUNCEDTIME BEGAN:
01:48 PM
MET WITH:TIME COMPLETED:
03:52 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Physical Plant: Staff do not keep the center free of pest.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 06/04/2026 Licensing Program Analysts (LPAs) Dana Santiago and Vandana Eswara conducted a subsequent inspection to deliver the findings to the above complaint allegation. LPAs met with center Director Racheal Mercado. Twenty day care children and 9 staff with director on site were present during this visit.

Complainant statement alleges that the staff do not keep the center free of pest. Further investigation has been conducted. LPAs conducted interviews, record reviews, and a facility observation on multiple visits.
Due to conflicting information gathered, LPAs determined although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is UNSUBSTANTIATED.

A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with Facility Director Racheal Mercado
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Dana Santiago
LICENSING EVALUATOR SIGNATURE:

DATE: 06/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/26/2026 and conducted by Evaluator Dana Santiago
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20260326094017

FACILITY NAME:YWCA OF CONTRA COSTA COUNTY - DELTA YOUTHFACILITY NUMBER:
070213769
ADMINISTRATOR:RACHEAL MERCADOFACILITY TYPE:
850
ADDRESS:605 PACIFICA AVENUETELEPHONE:
(925) 839-3186
CITY:BAY POINTSTATE: CAZIP CODE:
94565
CAPACITY:60CENSUS: DATE:
06/09/2026
UNANNOUNCEDTIME BEGAN:
01:48 PM
MET WITH:TIME COMPLETED:
03:52 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Physical Plant: Staff do not keep the center free of odor
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 06/04/2026 Licensing Program Analysts (LPAs) Dana Santiago and Vandana Eswara conducted a subsequent inspection to deliver the findings to the above complaint allegation. LPAs met with center Director Racheal Mercado. Twenty day care children and 9 staff with director on site were present during this visit.

Complainant statement alleges that the staff do not keep the center free of odor. Further investigation has been conducted. LPAs conducted interviews, record reviews, and a facility observation on multiple visits.
Due to conflicting information gathered, LPAs determined although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is UNSUBSTANTIATED.

A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with Facility Director Racheal Mercado.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Dana Santiago
LICENSING EVALUATOR SIGNATURE:

DATE: 06/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 3