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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 070215131
Report Date: 08/18/2026
Date Signed: 08/18/2026 03:30:31 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/17/2026 and conducted by Evaluator Indira Loza
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20260617094641
FACILITY NAME:LA PETITE ACADEMY, INC.FACILITY NUMBER:
070215131
ADMINISTRATOR:RAGLER, CYNTERIAFACILITY TYPE:
850
ADDRESS:3891 LAKESIDE DRIVETELEPHONE:
(510) 222-3070
CITY:RICHMONDSTATE: CAZIP CODE:
94806
CAPACITY:84CENSUS: 38DATE:
08/18/2026
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:Cynteria RaglerTIME COMPLETED:
03:45 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Lack of staff supervision, resulting in child sustaining injuries
Staff is operating facility out of ratio
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On August 18, 2026 at 9:20am Licensing Program Analyst (LPA) Indira Loza met with Center Director Cynteria Ragler to close the complaint investigation for the two allegations listed above. Present during today's visit were 38 preschoolers and 5 fingerprint cleared staff. LPA Loza toured the center for a Health and Safety check.

During the course of the investigation, LPA conducted interviews, reviewed records, and observed the facility operations. The RP alleged that there is a lack of staff supervision which resulted in a child sustaining injuries and that the facility is out of ratio. Based on observations and interviews conducted it has been determined that although the children are sustaining injuries while in care, it is not due to lack of supervision. LPA observed the facility to be in ratio during all unannounced visits. On several occasions LPA observed one staff caring for 12 children, and there were still incidents between children that occurred while the teacher was assisting other children in care. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit Interview conducted. Report reviewed with Center Director Cynteria Ragler and a copy provided. A Notice of Site Visit was provided and must remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Indira Loza
LICENSING EVALUATOR SIGNATURE:

DATE: 08/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/18/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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