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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 070215131
Report Date: 04/15/2025
Date Signed: 04/15/2025 04:33:48 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/25/2025 and conducted by Evaluator Indira Loza
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20250225090525
FACILITY NAME:LA PETITE ACADEMY, INC.FACILITY NUMBER:
070215131
ADMINISTRATOR:RAGLER, CYNTERIAFACILITY TYPE:
850
ADDRESS:3891 LAKESIDE DRIVETELEPHONE:
(510) 222-3070
CITY:RICHMONDSTATE: CAZIP CODE:
94806
CAPACITY:84CENSUS: 54DATE:
04/15/2025
UNANNOUNCEDTIME BEGAN:
09:03 AM
MET WITH:Cynteria RaglerTIME COMPLETED:
04:45 PM
ALLEGATION(S):
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Facility is out of ratio
INVESTIGATION FINDINGS:
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On April 15, 2025 at 9:03am, Licensing Program Analyst (LPA) Indira Loza arrived unannounced to deliver the findings to the above allegation and met with Director Cynteria Ragler. Present in care were 54 preschoolers and 5 staff members. During the investigation LPA Loza conducted interviews with parents, staff and children, observed the classrooms, and toured the center for a Health and Safety check.

Interviews conducted revealed that the facility has been out of ratio on multiple occasions. The preponderance of evidence standard has been met, therefore the allegation is SUBSTANTIATED. Title 22, California Code of Regulations 101216.3 is being cited on the attached LIC 9099-D.



Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Indira Loza
LICENSING EVALUATOR SIGNATURE:

DATE: 04/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 02-CC-20250225090525
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: LA PETITE ACADEMY, INC.
FACILITY NUMBER: 070215131
VISIT DATE: 04/15/2025
NARRATIVE
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There is one Type A citation being cited during today's visit.

Upon receipt of this report, facility shall provide copies of this licensing report to parents/guardians of all children in care at the facility by the end of the business day or the next day the child is in care, and to parents/guardians of children newly enrolled at the facility during the next 12 months. All parents/guardians must sign an acknowledgement form of proof of receiving this report (LIC 9224). The LIC 9224 must be placed in the child's file to be reviewed by licensing.


Exit interview conducted with Director Cynteria Ragler
Appeal Rights, Report, Notice of Site visit provided.
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Indira Loza
LICENSING EVALUATOR SIGNATURE:

DATE: 04/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5
Control Number 02-CC-20250225090525
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: LA PETITE ACADEMY, INC.
FACILITY NUMBER: 070215131
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/15/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
04/16/2025
Section Cited
CCR
101216.3
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Teacher-Child Ratio: (a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance...

This requirement was not met as evidenced by:
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The Director shall send the LPA a plan that details how they plan of keeping the center within ratio at all times. This plan shall be emailed no later than April 16, 2025.
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Based on interviews conducted, it was determined that the facility was out of ratio on multiple occasions, which is an immediate risk to the Health, Safety, and Personal Rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Indira Loza
LICENSING EVALUATOR SIGNATURE:

DATE: 04/15/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5