<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 071440541
Report Date: 11/19/2025
Date Signed: 11/19/2025 03:58:37 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
E BAY DELTA AC/SC, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/23/2025 and conducted by Evaluator Lori Alexander-Washington
PUBLIC
COMPLAINT CONTROL NUMBER: 15-AS-20250723104537
FACILITY NAME:CHATEAU PLEASANT HILLFACILITY NUMBER:
071440541
ADMINISTRATOR:JOHN MCCRAWFACILITY TYPE:
740
ADDRESS:2726-2770 PLEASANT HILL RD.TELEPHONE:
(925) 935-1660
CITY:PLEASANT HILLSTATE: CAZIP CODE:
94523
CAPACITY:165CENSUS: 139DATE:
11/19/2025
UNANNOUNCEDTIME BEGAN:
04:00 PM
MET WITH:Jon McCraw, Executive DirectorTIME COMPLETED:
04:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not ensure the facility is pest free
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 11/19/2025 at 4:00 PM, Licensing Program Analyst (LPA) L. Alexander conducted a subsequent visit and met with Executive Director (ED), Jon McCraw to deliver findings of above allegation. LPA explained the purpose of the visit with ED.

During the investigation, LPA G. Luk interviewed staff (S) and obtained documents including the resident roster, emergency information, and pest control reports/invoices. LPA L. Alexander interviewed witnesses (W).

Allegation: Staff did not ensure the facility is pest free
Finding: Unsubstantiated
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Bennett Fong
LICENSING EVALUATOR NAME: Lori Alexander-Washington
LICENSING EVALUATOR SIGNATURE:

DATE: 11/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 15-AS-20250723104537
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
E BAY DELTA AC/SC, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612
FACILITY NAME: CHATEAU PLEASANT HILL
FACILITY NUMBER: 071440541
VISIT DATE: 11/19/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
LIC9099-C (Page 2)

On 07/31/2025, LPA G. Luk interviewed S1, who provided the following information: S1 stated that the facility is in the process of replacing the mulch with the landscaping crew. The facility has a contract with a pest control company (Eco Lab), and Eco Lab sprayed all first-floor apartments approximately 2–3 months prior.

S1 reported that the facility takes cleanliness seriously. When reports regarding roaches are submitted, a work order is created in the facility’s internal system; however, these work orders are retained only for a limited period. S1 stated that the pest issue began around May 2025.

On 11/03/2025, LPA L. Alexander interviewed W1 and W2 regarding the pest concerns. W1 stated that the facility is taking appropriate action regarding the cockroaches and reported not having seen a roach in approximately one week. W2 stated that they observed cockroaches in one of the apartments around May/June, but have not seen any recently. W2 confirmed that the facility conducted pest treatment in the apartment where cockroaches had been seen.

LPA Alexander reviewed Eco Lab invoices for service dates 05/16/25, 05/22/25, 06/23/25, 07/10/25, and 07/28/25, which documented treatment services for interior insects throughout the building, including resident apartments.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted and a copy of this report provided.
SUPERVISORS NAME: Bennett Fong
LICENSING EVALUATOR NAME: Lori Alexander-Washington
LICENSING EVALUATOR SIGNATURE:

DATE: 11/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2