073400495-5-14-2026-02-CC-SJON-DV5RF5-20260617125835

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 073400495
Report Date: 05/14/2026
Date Signed: 05/14/2026 02:11:58 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/13/2026 and conducted by Evaluator Cherie Acosta

COMPLAINT CONTROL NUMBER: 02-CC-20260413110221

FACILITY NAME:	CONTRA COSTA CO. CHILD START - LOS NOGALES CENTER		FACILITY NUMBER:	073400495
ADMINISTRATOR:	KARLA VILLARPANDO		FACILITY TYPE:	850
ADDRESS:	321 ORCHARD DRIVE		TELEPHONE:	(925) 427-8531
CITY:	BRENTWOOD	STATE: CA	ZIP CODE:	94513
CAPACITY:	40	CENSUS: 13	DATE:	05/14/2026
		UNANNOUNCED	TIME BEGAN:	01:30 PM
MET WITH:	Karla Villarpando		TIME COMPLETED:	02:15 PM

ALLEGATION(S):

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Staff do not meet child's toileting needs

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPAs) Cherie Acosta and Liam Bucsko conducted an unannounced visit to deliver findings on the above allegation.
During the investigation, LPA conducted interviews.
LPA received conflicting information. It was reported by another party that child's toileting needs are not being met. During interviews staff stated that all children are encouraged to use the restroom. There are times that some children refuse to use the restroom. Staff also stated that children are changed when their clothes are soiled.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed unsubstantiated.
Exit interview and report reviewed with Karla Villarpando.
Notice of Site visit was provided and must be posted for 30 days.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Cherie Acosta
LICENSING EVALUATOR SIGNATURE:	DATE: 05/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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