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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073401300
Report Date: 08/13/2025
Date Signed: 08/13/2025 04:31:08 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/29/2025 and conducted by Evaluator Kayla Merchant
COMPLAINT CONTROL NUMBER: 02-CC-20250729141341
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
073401300
ADMINISTRATOR:COACH, DANYELLEFACILITY TYPE:
850
ADDRESS:1551 BAILEY ROADTELEPHONE:
(925) 682-9560
CITY:CONCORDSTATE: CAZIP CODE:
94521
CAPACITY:72CENSUS: DATE:
08/13/2025
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Catherine HarpmanTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Child was forced to lay down to nap
INVESTIGATION FINDINGS:
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On 8/13/2025 at 2:30 PM, Licensing Program Analysts (LPAs) Kayla Merchant and Christina Watts conducted an unannounced Subsequent Complaint Investigation at KinderCare Learning Center and met with Assistant Director Catherine Harpman and explained the purpose of the investigation. Complainant alleges that a child (C1) was force to lay down to nap.
During course of investigation LPAs conducted facility inspection, observations, record review, interviews and obtained documents. It was determined that a staff member (S1) put their hands on a child (C1)'s hands and made (C1) lay down.
Based on the interviews and information obtained throughout the investigation, the preponderance of evidence standard has been met. Therefore, the allegation is SUBSTANTIATED and a Type B violation is being cited today. California Code of Regulations, Title 22, Division 12 is being cited on 9099-D page.
Exit interview was conducted with .
A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 DAYS.
Appeal Rights Provided
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Kayla Merchant
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 02-CC-20250729141341
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 073401300
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/13/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/28/2025
Section Cited
CCR
101223(a)(3)
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Personal Rights: (a)The licensee shall ensure that each child is accorded the following personal rights: To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning.
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Assistant Director stated that training will be conducted on Personal Rights, including training on napping protocols. Assistant Director shall submit proof of training to CCL by 8/28/2025.
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This requirement was not met as evidenced by:
During the interview process, S1 admitted that while C1 was sitting on the cot, S1 put their hands on the child's hands and made C1 lay down on the cot.
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Failure to correct will result in a $100 per day civil penalty until corrected. Repeat violations are $250 per violation and $100 per day until corrected.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Kayla Merchant
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2025
LIC9099 (FAS) - (06/04)
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