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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073401312
Report Date: 11/18/2025
Date Signed: 11/18/2025 04:45:01 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/20/2025 and conducted by Evaluator Jamel Maiwandi
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20251020130553

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
073401312
ADMINISTRATOR:ZIMMERMAN, PAULAFACILITY TYPE:
850
ADDRESS:150 EAST LELAND ROADTELEPHONE:
(925) 432-8800
CITY:PITTSBURGSTATE: CAZIP CODE:
94565
CAPACITY:94CENSUS: 22DATE:
11/18/2025
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Paula Zimmerman, Cheyenne MunozTIME COMPLETED:
04:40 PM
ALLEGATION(S):
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Staff do not ensure facility is operating in ratio.
INVESTIGATION FINDINGS:
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On 11/18/2025 at approximately 11:00AM Licensing Program Analysts (LPA) Jamel Maiwandi conducted a subsequent complaint investigation at Kindercare Learning Center to deliver investigation findings. LPA met with Director Paula Zimmerman and assistant director Cheyenne Munoz and explained the purpose of today’s visit. During today's inspection there were 22 children in care with 6 staff members present. Director stated there are 59 children enrolled. Finding determination for the above allegation was delivered during today's inspection.
Complaintaint alleges staff do not ensure facility is operating in rato. During the course of the investigation, LPA conducted interviews with relevant parties, completed a physical plant inspection, made observations, and reviewed copies of requested documents. Interviews conducted with parents indicated facility has not been seen out of ratio and at more than one teacher has always been with children, however some stated they are not sure what ratio requirements are for CCLD.

Continues on 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Jamel Maiwandi
LICENSING EVALUATOR SIGNATURE:

DATE: 11/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 11 of 14
Control Number 02-CC-20251020130553
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 073401312
VISIT DATE: 11/18/2025
NARRATIVE
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Staff Interviews concluded if assistance is needed to maintain ratios, communication is done via walkie talkies. Staff have also acknowledged they dont know if other classrooms are in ratio since they stay in their classrooms to supervise their own children and will assist in ratio with other classrooms if needed. During unannounced complaint investigation visits, LPA observed facility to be in ratio on both occasions.

Based on interviews conducted and information obtained throughout the investigation, the allegation is found to be UNSUBSTANTIATED, meaning although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. No Deficiency has been cited for the allegation. Exit interview conducted with director Paula Zimmerman and assistant director Cheyenne Munoz whose signature on this report confirms receipt. Appeal rights were provided.

A Notice of Site visit was provided and shall remain posted for 30 days.
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Jamel Maiwandi
LICENSING EVALUATOR SIGNATURE:

DATE: 11/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/18/2025
LIC9099 (FAS) - (06/04)
Page: 12 of 14