073401312-8-15-2025-02-CC-SJON-DKZURU-20250829154920

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 073401312
Report Date: 08/12/2025
Date Signed: 08/15/2025 04:06:25 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/28/2025 and conducted by Evaluator Kareeca Sykes

PUBLIC

COMPLAINT CONTROL NUMBER: 02-CC-20250428164923

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	073401312
ADMINISTRATOR:	ZIMMERMAN, PAULA		FACILITY TYPE:	850
ADDRESS:	150 EAST LELAND ROAD		TELEPHONE:	(925) 432-8800
CITY:	PITTSBURG	STATE: CA	ZIP CODE:	94565
CAPACITY:	94	CENSUS: 28	DATE:	08/12/2025
		UNANNOUNCED	TIME BEGAN:	02:50 PM
MET WITH:	PAULA ZIMMERMAN		TIME COMPLETED:	03:20 PM

ALLEGATION(S):

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Facility staff handled child(ren) in a rough manner
Facility staff caused injury to child(ren)

INVESTIGATION FINDINGS:

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On 08/12/2025 at 2:50PM Licensing Program Analysts (LPA’s) Kareeca “Reeca” Sykes and Jamel Maiwandi conducted an Unannounced Subsequent Complaint Investigation at Kindercare Learning Center. LPA’s met with Director Paula Zimmerman and explained the purpose of today’s inspection. Per Director there are 28 preschool children present with seven (7) staff in three (3) classrooms. There are 49 preschool children enrolled in the facility. On 04/28/25 Licensing received a complaint alleging a facility staff handled child(ren) in a rough manner and facility staff caused injury to child(ren. Specifically that, S2 yanked C1 and C2 aggressively by the arms squeezing their arms extremely tight forcefully pushing them into their chairs and shoving their chairs hard against the desk. Visible marks across C1’s stomach and arm were reportedly observed on 04/25/25 and C1 was taken to the emergency department on the same day. Medical records were reviewed and do not indicate injuries were observed. Pittsburg Police Department records were reviewed and do not indicate injuries were observed.

Continued on 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Kareeca Sykes
LICENSING EVALUATOR SIGNATURE:	DATE: 08/12/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/12/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 02-CC-20250428164923

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 073401312
	VISIT DATE: 08/12/2025

NARRATIVE

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On 04/28/2025 the original statement was recanted regarding the name of the staff responsible; it was now alleged that S1 was the responsible party. Interviews were conducted with children, parents and staff. On 5/14/25, forensic interviews were conducted with C1 and C2. Records reviewed and interviews conducted do not corroborate the allegations that facility staff handled children in a rough manner or caused injury to children. The allegations are UNSUBSTANTIATED which means although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. No Deficiency has been cited for the allegations. Exit interview conducted with Director Paula Zimmerman. Appeal rights were provided.

A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 CONSECUTIVE DAYS.

SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Kareeca Sykes
LICENSING EVALUATOR SIGNATURE:	DATE: 08/15/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/15/2025

LIC9099 (FAS) - (06/04)

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