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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073401315
Report Date: 08/30/2024
Date Signed: 08/30/2024 04:20:53 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/17/2024 and conducted by Evaluator Indira Loza
COMPLAINT CONTROL NUMBER: 02-CC-20240617090316
FACILITY NAME:KINDERCARE LEARNING CENTER, #1367FACILITY NUMBER:
073401315
ADMINISTRATOR:BETTS, WANDAFACILITY TYPE:
850
ADDRESS:3240 SAN PABLO DAM ROADTELEPHONE:
(510) 222-1144
CITY:SAN PABLOSTATE: CAZIP CODE:
94806
CAPACITY:72CENSUS: 36DATE:
08/30/2024
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:Wanda BettsTIME COMPLETED:
04:30 PM
ALLEGATION(S):
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Licensee does not take adequate measures to prevent outbreaks in the facility
INVESTIGATION FINDINGS:
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On August 30, 2024 at 9:20am Licensing Program Analyst (LPA) Indira Loza met with Center Director Wanda Betts to continue the investigation for the complaint allegation listed above. Present during today's visit were 36 preschoolers and 5 fingerprint cleared staff. LPA toured the center for a health and safety check.

During the course of the investigation LPA conducted staff and parent and made observations. During the initial visit for this complaint, LPA observed fecal matter on the side of a toilet in the "Two's" class and two garbage can lids that do not close completely; one of the garbage bins is next to the changing table and the second one is inside the bathroom in the Two's class. Interviews stated that there are ants in the facility and during today's visit LPA observed ants in the laundry room. These are conditions that are contributors to spreading communicable illnesses. The preponderance of evidence standard has been met, therefore this allegation is SUBSTANTIATED, California Code of Regulations 101223(a)(2) is being cited. See LIC9099-D for Type B citation.
Exit Interview conducted.
Appeal Rights and a copy of the report is provided. Notice of Site Visit must remain posted for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Indira Loza
LICENSING EVALUATOR SIGNATURE:

DATE: 08/30/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/30/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 02-CC-20240617090316
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: KINDERCARE LEARNING CENTER, #1367
FACILITY NUMBER: 073401315
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/30/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/13/2024
Section Cited
CCR
101223(a)(2)
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Personal Rights - (a) The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This requirement was not met as evidenced by:
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The Director shall send a picture of a garbage two garbage cans with lids that are completely closed, a receipt of pest control services to elimate the ant problem, and a service plan that details how staff will ensure that the toilets are maintained free from any bodily fluid/materials that can spread
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Based on interviews and observations, it has been determined that the facility had ants in the laundry room, had two garbage bins with lids that did not close completely, and there was fecal matter on the side of the toilet, which pose a potential risk to the Health, Safety, and Personal Rights of children in care.
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illnesses. This shall be submitted to the LPA no later than September 13, 2024.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Indira Loza
LICENSING EVALUATOR SIGNATURE:

DATE: 08/30/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/30/2024
LIC9099 (FAS) - (06/04)
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