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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073401315
Report Date: 08/30/2024
Date Signed: 08/30/2024 04:19:45 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/24/2024 and conducted by Evaluator Indira Loza
COMPLAINT CONTROL NUMBER: 02-CC-20240624165157
FACILITY NAME:KINDERCARE LEARNING CENTER, #1367FACILITY NUMBER:
073401315
ADMINISTRATOR:BETTS, WANDAFACILITY TYPE:
850
ADDRESS:3240 SAN PABLO DAM ROADTELEPHONE:
(510) 222-1144
CITY:SAN PABLOSTATE: CAZIP CODE:
94806
CAPACITY:72CENSUS: 36DATE:
08/30/2024
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:Wanda BettsTIME COMPLETED:
04:30 PM
ALLEGATION(S):
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Licensee retaliated against parent for filing a complaint
INVESTIGATION FINDINGS:
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On August 30, 2024 at 9:20am Licensing Program Analyst (LPA) Indira Loza met with Center Director Wanda Betts to continue the investigation for the complaint allegation listed above. Present during today's visit were 36 preschoolers and 5 fingerprint cleared staff. LPA toured the center for a Health and Safety check.

During the course of the investigation LPA conducted staff and parent interviews and reviewed the Enrollment Agreement and Parent Handbook. Although the parent stated their child's enrollment was canceled because a complaint was filed, the Director stated she canceled the enrollment of C1 due to the parent's behavior which threatened the Director's well-being. The Enrollment Agreement was reviewed and states that "a child maybe dis-enrolled by the center without prior notice if, in the sole opinion of the center, it is in the best interest of the child or the center". The enrollment agreement was signed by the parent, therefore this allegation is unsubstantiated, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Indira Loza
LICENSING EVALUATOR SIGNATURE:

DATE: 08/30/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/30/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 02-CC-20240624165157
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: KINDERCARE LEARNING CENTER, #1367
FACILITY NUMBER: 073401315
VISIT DATE: 08/30/2024
NARRATIVE
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Exit interview conducted.
Report and Appeal Rights provided.
Notice of Site Visit must remain posted for 30 days.
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Indira Loza
LICENSING EVALUATOR SIGNATURE:

DATE: 08/30/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/30/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2