073401315-9-9-2026-02-CC-MMEA-DZ9W4Z-20261027165824

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 073401315
Report Date: 09/09/2026
Date Signed: 09/09/2026 04:48:28 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/06/2026 and conducted by Evaluator Indira Loza

PUBLIC

COMPLAINT CONTROL NUMBER: 02-CC-20260806095143

FACILITY NAME:	KINDERCARE LEARNING CENTER, #1367		FACILITY NUMBER:	073401315
ADMINISTRATOR:	BETTS, WANDA		FACILITY TYPE:	850
ADDRESS:	3240 SAN PABLO DAM ROAD		TELEPHONE:	(510) 222-1144
CITY:	SAN PABLO	STATE: CA	ZIP CODE:	94806
CAPACITY:	72	CENSUS: 32	DATE:	09/09/2026
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Wanda Betts		TIME COMPLETED:	04:58 PM

ALLEGATION(S):

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Staff did not provide proper supervision to children in care, resulting in children accessing medication pills

INVESTIGATION FINDINGS:

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On September 9, 2026 at 9:00am Licensing Program Analyst (LPA) Indira Loza met with Center Director Wanda Betts to continue the complaint investigation for the above allegation. Present during today's visit were 32 preschoolers and 6 fingerprint cleared staff. The Teacher/Child ratio was being met today. LPA toured the facility for a health and safety check.

During the investigation, LPA conducted interviews, reviewed records, and conducted observations. The complainant alleged that the facility failed to maintain proper supervision to prevent a daycare child from accessing vitamins that were unintentionally sent to school in another child's backpack. Interviews and observations revealed that the facility is providing proper supervision. There is conflicting information regarding the above allegation; therefore, the allegation is unsubstantiated, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

Exit Interview conducted. Report reviewed with Director Wanda Betts and a copy provided. A Notice of Site Visit was provided and must remain posted for 30 days.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Indira Loza
LICENSING EVALUATOR SIGNATURE:	DATE: 09/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/09/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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