073401323-7-15-2026-02-CC-SJON-DW8QT6-20260722122637

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 073401323
Report Date: 07/15/2026
Date Signed: 07/15/2026 11:50:19 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/16/2026 and conducted by Evaluator Kareeca Sykes

PUBLIC

COMPLAINT CONTROL NUMBER: 02-CC-20260416111656

FACILITY NAME:	KINDERCARE LEARNING CENTER, #1039		FACILITY NUMBER:	073401323
ADMINISTRATOR:	ACOSTA, SELENE		FACILITY TYPE:	840
ADDRESS:	2300 MAHOGANY WAY		TELEPHONE:	(925) 778-8888
CITY:	ANTIOCH	STATE: CA	ZIP CODE:	94509
CAPACITY:	25	CENSUS: 33	DATE:	07/15/2026
		UNANNOUNCED	TIME BEGAN:	08:57 AM
MET WITH:	Toria Chatman		TIME COMPLETED:	12:02 PM

ALLEGATION(S):

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9

Inadequate supervision resulting in children being hit by other children in care.

INVESTIGATION FINDINGS:

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On 07/15/2026 at 8:57 Licensing Program Analyst (LPA) Kareeca "Reeca" Sykes conducted an Unannounced Subsequent Complaint Investigation at Kindercare Learning Center #1039. LPA met with Assistant Director, Toria Chatman and explained the purpose of today’s inspection. During the visit, LPA's observed 33 school age children in care with six (6) staff in two (2) classrooms. Assitant Director informed LPA that there are currently 58 school age children enrolled at the facility. Complainant alleges that "Inadequate supervision resulting in children being hit by other children in care". LPA conducted multiple interviews, obtained relevant documents, and toured the facility. During the investigtion, LPA determined that although C2 consistantly displayed behavioral challenges and hit other children, staff were present and supervising the children durning the incidents. Therefore, LPA has made this allegation is UNSUBSTANTIATED which means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. No deficiencies are cited for this allegation. Exit interview conducted with Assitant Director, Toria Chatman. Appeal rights were provided.

A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 CONSECTIVE DAYS.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Kareeca Sykes
LICENSING EVALUATOR SIGNATURE:	DATE: 07/15/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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