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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073401900
Report Date: 09/04/2024
Date Signed: 09/04/2024 04:51:12 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/29/2024 and conducted by Evaluator Indira Loza
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20240829153340
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
073401900
ADMINISTRATOR:GRACE EWINGFACILITY TYPE:
850
ADDRESS:2521 WALNUT BOULEVARDTELEPHONE:
(925) 935-3276
CITY:WALNUT CREEKSTATE: CAZIP CODE:
94596
CAPACITY:53CENSUS: 29DATE:
09/04/2024
UNANNOUNCEDTIME BEGAN:
10:45 AM
MET WITH:Noella AlfredTIME COMPLETED:
05:05 PM
ALLEGATION(S):
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Staff do not ensure that facility flooring is maintained sanitary
INVESTIGATION FINDINGS:
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On September 4, 2024 at 10:45am Licensing Program Analyst met with Interim Director Noella Alfred to conduct the complaint investigation for the above allegation. Present during today's visit were 29 preschoolers and 5 fingerprint cleared staff. LPA toured the facility for a Health and Safety check.

During today's visit LPA conducted parent and staff interviews, reviewed records, and observed the facility. Based on observations and interviews conducted it was determined that the facility has a rodent infestation in the facility, interviews stated that staff have to frequently clean rodent droppings and LPA observed rodent droppings on the floor in the classrooms, children's bathroom, and the kitchen. The preponderance of evidence standard has been met, therefore this allegation is SUBSTANTIATED. California Code of Regulations Title 22 101238(a)(1) is being cited.

See LIC9099-D for one Type A citation.
Substantiated
Estimated Days of Completion: 90
SUPERVISOR'S NAME: Mayla MendozaTELEPHONE: (510) 292-9724
LICENSING EVALUATOR NAME: Indira LozaTELEPHONE: 510-368-3672
LICENSING EVALUATOR SIGNATURE:

DATE: 09/04/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/29/2024 and conducted by Evaluator Indira Loza
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20240829153340

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
073401900
ADMINISTRATOR:GRACE EWINGFACILITY TYPE:
850
ADDRESS:2521 WALNUT BOULEVARDTELEPHONE:
(925) 935-3276
CITY:WALNUT CREEKSTATE: CAZIP CODE:
94596
CAPACITY:53CENSUS: 29DATE:
09/04/2024
UNANNOUNCEDTIME BEGAN:
10:45 AM
MET WITH:Noella AlfredTIME COMPLETED:
05:05 PM
ALLEGATION(S):
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2
3
4
5
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9
Staff do not ensure that facility is maintained odor free
INVESTIGATION FINDINGS:
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On September 4, 2024 at 10:45am Licensing Program Analyst met with Interim Director Noella Alfred to begin the complaint investigation for the above allegation. Present during today's visit were 29 preschoolers and 4 fingerprint cleared staff. LPA toured the facility for a Health and Safety check.

During today's visit LPA observed the facility, conducted staff and parent interviews, and reviewed records. Based on interviews conducted, it was revealed that the facility has a sewage smell in the mornings due to a water leak under the building, and a strong smell of rodent urine from the rodent infestation present in the facility. The preponderance of evidence standard has been met, therefore this allegation was found to be SUBSTANTIATED. Title 22 101223(a)(2) was cited during today's visit.

See LIC9099-D for one Type A citation.

LPA informed Interim Director Noella Alfred that this report dated 9/4/24 documents two Type A citations, which shall be posted for 30 consecutive days, as there is an immediate risk to the safety of children in
Substantiated
Estimated Days of Completion: 90
SUPERVISOR'S NAME: Mayla MendozaTELEPHONE: (510) 292-9724
LICENSING EVALUATOR NAME: Indira LozaTELEPHONE: 510-368-3672
LICENSING EVALUATOR SIGNATURE:

DATE: 09/04/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 02-CC-20240829153340
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 073401900
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/04/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
09/05/2024
Section Cited
CCR
101223(a)(2)
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(a) The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.
This requirement was not met as evidenced by:
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The Interim Director shall send the LPA proof that the water leak has been repaired and proof of service orders where a thorough inspection is documented and repairs for all entryways that the rodents use to enter the building. This shall be emailed to the LPA no later than 9/5/24.
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Based on interviews conducted it was determined that the facility has been having an odor in the facility due to the rodent infestation and a water leak under the building, which poses an immediate risk to the health, safety, and personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Mayla MendozaTELEPHONE: (510) 292-9724
LICENSING EVALUATOR NAME: Indira LozaTELEPHONE: 510-368-3672
LICENSING EVALUATOR SIGNATURE:

DATE: 09/04/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 02-CC-20240829153340
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 073401900
VISIT DATE: 09/04/2024
NARRATIVE
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care. LPA also informed the Licensee to provide a copy of this licensing report, dated 09/4/24 documenting two Type A citations, to parents/guardians of all children currently enrolled by the next business day, or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or another written statement, must be placed in the child's file for verification.

Report and Appeal Rights provided to Interim Director Noella Alfred.
Notice of Site Visit must remain posted for 30 days.
SUPERVISOR'S NAME: Mayla MendozaTELEPHONE: (510) 292-9724
LICENSING EVALUATOR NAME: Indira LozaTELEPHONE: 510-368-3672
LICENSING EVALUATOR SIGNATURE:

DATE: 09/04/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 02-CC-20240829153340
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 073401900
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/04/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
09/05/2024
Section Cited
CCR
101238(a)(1)
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(a) The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors. (1) The licensee shall take measures to keep the center free of flies, other insects, and rodents. This requirement was not met as evidenced by:
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The Acting Director shall send the LPA a plan detailing how they will get rid of the rodents, how they plan to ensure that the facility will be maintained clear from rodent droppings. This plan shall be emailed to the LPA no later than 9/5/24.
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Based on observations and interviews conducted it was determined that the facility has a rodent infestation and rodent droppings were found on the floor in the children's bathroom, kitchen, and in the classrooms which poses an immediate risk to the health, safety, and personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Mayla MendozaTELEPHONE: (510) 292-9724
LICENSING EVALUATOR NAME: Indira LozaTELEPHONE: 510-368-3672
LICENSING EVALUATOR SIGNATURE:

DATE: 09/04/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5