<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073405594
Report Date: 06/27/2022
Date Signed: 06/27/2022 02:12:09 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/27/2022 and conducted by Evaluator Monica Mathur
COMPLAINT CONTROL NUMBER: 02-CC-20220527084525
FACILITY NAME:ELLIOTT, BRIDGET & BROWN, MERCIAFACILITY NUMBER:
073405594
ADMINISTRATOR:ELLIOTT, BRIDGETFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(925) 609-9303
CITY:CONCORDSTATE: CAZIP CODE:
94518
CAPACITY:14CENSUS: 9DATE:
06/27/2022
UNANNOUNCEDTIME BEGAN:
01:26 PM
MET WITH:Bridget ElliotTIME COMPLETED:
02:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights - Day care children are being bitten by other children while in care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 6/27/22 at 1:30 pm Licensing Program Analysst (LPAs) Monica Mathur and Christina Watts conducted an unannounced Subsequent Complaint Investigation at Bridget Elliot and Mercia Brown’s family child care home. LPAs met with Licensee, Bridget Elliot and explained purpose of investigation. Finding for the above allegation was delivered.

Complainant alleges that day care children are being bitten by other children while in care. During the course of the investigation, LPA inspected the facility, reviewed records and conducted interviews and it was determined there have been several cases of child biting at the facility where more than 1 child has bitten multiple children. Licensee states she tries to reason with children and tell them not to bite. There is no specific plan in place to prevent it from happening. This poses a potential risk to safety of children in care and a violation of personal rights.

contined on 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Monica Mathur
LICENSING EVALUATOR SIGNATURE:

DATE: 06/27/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/27/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 02-CC-20220527084525
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: ELLIOTT, BRIDGET & BROWN, MERCIA
FACILITY NUMBER: 073405594
VISIT DATE: 06/27/2022
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
 Licensee is required to develop a plan on how to manage biting incidents and provide safe, healthful accommodations to all children in care including but not limited to increased monitoring, shadowing, supervising and working with parents to reduce incidents.

Licensee is also required to seek training from a professional or educational agency or resource. LPA provided information on Resource & Referral agency in the area.

Based on the interviews and information obtained throughout the investigation, the preponderance of evidence standard has been met. Therefore, the allegation is SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 is being cited on 9099-D page.

Exit interview was conducted with Licensee, Bridget Elliot.
A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 DAYS.
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Monica Mathur
LICENSING EVALUATOR SIGNATURE:

DATE: 06/27/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/27/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 02-CC-20220527084525
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: ELLIOTT, BRIDGET & BROWN, MERCIA
FACILITY NUMBER: 073405594
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/27/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/01/2022
Section Cited
CCR
102423(a)(2)
1
2
3
4
5
6
7
102423 Personal Rights (a) Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee regardless of consent or authorization from the child's authorized representative. These rights include, but are not limited to the following: (2) To receive safe, healthful, and comfortable accommodations, furnishings, and equipment. This requirement is not met as evidenced by:
1
2
3
4
5
6
7
By Due Date 7/1/22 License states she will: 1. develop a plan on how to manage biting incidents in order to provide safe, healthful accommodations to children in care including but not limited to increased monitoring, shadowing, supervising, working with parents to reduce incidents.

8
9
10
11
12
13
14
Per investigation conducted, it was determined there have been several cases of child biting at the facility where more than 1 child has bitten multiple children. This is a violation of personal rights and potential risk to health and safety of children.
8
9
10
11
12
13
14
2. seek training from a professional or educational agency or resource. LPA provided information on Resource & Referral agency in the area.
SUBMIT WRITTEN PLAN TO CCLD BY 7/1/22
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Monica Mathur
LICENSING EVALUATOR SIGNATURE:

DATE: 06/27/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/27/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/27/2022 and conducted by Evaluator Monica Mathur
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20220527084525

FACILITY NAME:ELLIOTT, BRIDGET & BROWN, MERCIAFACILITY NUMBER:
073405594
ADMINISTRATOR:ELLIOTT, BRIDGETFACILITY TYPE:
810
ADDRESS:3149 DOVER WAYTELEPHONE:
(925) 609-9303
CITY:CONCORDSTATE: CAZIP CODE:
94518
CAPACITY:14CENSUS: 9DATE:
06/27/2022
UNANNOUNCEDTIME BEGAN:
01:26 PM
MET WITH:Bridget ElliotTIME COMPLETED:
02:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal rights - Day care child sustained injuries while in care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 6/27/22 at 1:30 pm Licensing Program Analysts (LPAs) Monica Mathur and Christina Watts conducted an unannounced Subsequent Complaint Investigation at Bridget Elliot and Mercia Brown’s family child care home . LPA met with Licensee, Bridget Elliot and explained the purpose of today’s inspection. The finding for the above allegation was delivered during the inspection. During the course of the investigation completed a physical plant inspection, reviewed facility records and conducted interviews. Based on the interviews and information obtained throughout the investigation, the allegation is UNSUBSTANTIATED which means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. No Deficiency has been cited for this allegation. Exit interview conducted with Licensee, Bridget Elliot.

A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 DAYS.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Monica Mathur
LICENSING EVALUATOR SIGNATURE:

DATE: 06/27/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/27/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 4