073405657-5-27-2026-02-CC-SJON-DVHMBZ-20260629092846

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 073405657
Report Date: 05/27/2026
Date Signed: 05/27/2026 10:57:43 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/24/2026 and conducted by Evaluator Cherie Acosta

COMPLAINT CONTROL NUMBER: 02-CC-20260424083946

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	073405657
ADMINISTRATOR:	BRITTANY BILLECI		FACILITY TYPE:	830
ADDRESS:	2321 EAGLE ROCK AVE.		TELEPHONE:	(925) 513-4118
CITY:	BRENTWOOD	STATE: CA	ZIP CODE:	94513
CAPACITY:	32	CENSUS:	DATE:	05/27/2026
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Brittany Billeci		TIME COMPLETED:	11:10 AM

ALLEGATION(S):

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Staff forced the daycare children to sleep.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Cherie Acosta conducted an unannounced visit to deliver findings on the above allegation. LPA met with Brittany Billeci.

It was reporter by another party that staff force daycare children to sleep. Staff interviewed stated that children are not forced to sleep and may do quiet activities during nap time.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed unsubstantiated.
Notice of Site Visit was provided and must be posted for 30 days.
Exit interview and report reviewed with Brittany Billeci.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Cherie Acosta
LICENSING EVALUATOR SIGNATURE:	DATE: 05/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/27/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/24/2026 and conducted by Evaluator Cherie Acosta

COMPLAINT CONTROL NUMBER: 02-CC-20260424083946

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	073405657
ADMINISTRATOR:	BRITTANY BILLECI		FACILITY TYPE:	830
ADDRESS:	2321 EAGLE ROCK AVE.		TELEPHONE:	(925) 513-4118
CITY:	BRENTWOOD	STATE: CA	ZIP CODE:	94513
CAPACITY:	32	CENSUS:	DATE:	05/27/2026
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Brittany Billeci		TIME COMPLETED:	11:10 AM

ALLEGATION(S):

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9

Staff mishandled a daycare child.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Cherie Acosta conducted an unannounced visit to deliver findings on the above allegation. LPA met with Director Brittany Billeci.

Based on interviews which were conducted, a child got off the nap mat during nap time. A staff member picked the child up by the arms and put the child back on the nap mat.

Based on interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegation is to be substantiated.

Notice of Site Visit was provided and must be posted for 30 days.
Exit interview and report reviewed with Brittany Billeci.

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Cherie Acosta
LICENSING EVALUATOR SIGNATURE:	DATE: 05/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/27/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 02-CC-20260424083946

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 073405657
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 05/27/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 06/10/2026 Section Cited CCR 101223(a)(1)	1 2 3 4 5 6 7	Personal Rights. The licensee shall ensure that each child is accorded the following personal rights:To be accorded dignity in his/her personal relationships with staff and other persons.	1 2 3 4 5 6 7	Director shall develop a written plan of action to ensure children are not mishandled. Director shall submit this plan of action to CCL by 6/10/26
	8 9 10 11 12 13 14	This requirement was not met as eviended by: Staff picked a child up by the arms to return child to their nap mat which is a potential risk to the health and safety of children in care.	8 9 10 11 12 13 14	• Failure to correct will result in a $100 per day civil penalty until corrected. Repeat violations are $250 per violation and $100 per day until corrected.
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Cherie Acosta
LICENSING EVALUATOR SIGNATURE:	DATE: 05/27/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/27/2026

LIC9099 (FAS) - (06/04)

Page: 3 of 3