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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073405971
Report Date: 05/17/2023
Date Signed: 05/17/2023 05:56:40 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
BAY AREA-CC OAKLAND, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/30/2023 and conducted by Evaluator Caroline Colson
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20230330152750
FACILITY NAME:COUTEE, BETTYFACILITY NUMBER:
073405971
ADMINISTRATOR:COUTEE, BETTYFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(510) 860-3261
CITY:RICHMONDSTATE: CAZIP CODE:
94801
CAPACITY:14CENSUS: 8DATE:
05/17/2023
UNANNOUNCEDTIME BEGAN:
03:20 PM
MET WITH:Betty CouteeTIME COMPLETED:
06:10 PM
ALLEGATION(S):
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Personal Rights - Licensee did not prevent an animal from biting a daycare child
INVESTIGATION FINDINGS:
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On Wednesday, May 17, 2023, at 3:20 PM, Licensing Program Analyst (LPA) Caroline Colson met with Betty Coutee, Licensee, and her assistant for an unannounced complaint investigation. There are 8 children present. Interviews were conducted. Interviews revealed that two children and an adult were bitten by the Licensee's dog. Based on LPA's interviews which were conducted and a record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, 102423 (a)(4) is being cited on the attached LIC 9099 D.

The attached type B deficiency is being cited today and must be corrected by the due date. An exit interview was conducted. Appeal rights were given and discussed. This report must be available for public review for 3 years.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Caroline Colson
LICENSING EVALUATOR SIGNATURE:

DATE: 05/17/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/17/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
BAY AREA-CC OAKLAND, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/30/2023 and conducted by Evaluator Caroline Colson
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20230330152750

FACILITY NAME:COUTEE, BETTYFACILITY NUMBER:
073405971
ADMINISTRATOR:COUTEE, BETTYFACILITY TYPE:
810
ADDRESS:251 18TH STREETTELEPHONE:
(510) 860-3261
CITY:RICHMONDSTATE: CAZIP CODE:
94801
CAPACITY:14CENSUS: 8DATE:
05/17/2023
UNANNOUNCEDTIME BEGAN:
03:20 PM
MET WITH:Betty CouteeTIME COMPLETED:
06:10 PM
ALLEGATION(S):
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9
Ratio - Licensee is operating beyond the terms and conditions of the license
INVESTIGATION FINDINGS:
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On Wednesday, May 17, 2023, at 3:20 PM, Licensing Program Analyst (LPA) Caroline Colson met with Betty Coutee, Licensee, and her assistant for an unannounced complaint investigation. There are 8 children present. Interviews were conducted. Interviews revealed that some parents do see at least two adults supervising children when there is more than 8 children. On one occasion, there were a few parents that didn't see the Licensee in the day care area. However, the number of children located in the day care area was unknown. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged allegation did or did not occur. Based upon the investigation, the complaint allegation is Unsubstantiated. Exit interview was conducted. Appeal rights were discussed and given.

Notice of Site visit must be posted for 30 days.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Caroline Colson
LICENSING EVALUATOR SIGNATURE:

DATE: 05/17/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/17/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 02-CC-20230330152750
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
BAY AREA-CC OAKLAND, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: COUTEE, BETTY
FACILITY NUMBER: 073405971
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/17/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/31/2023
Section Cited
CCR
102423(a)(4)
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Personal Rights
To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature, including, but not limited to: interference with eating, sleeping or toileting; or withholding shelter, clothing, medication or aids to physical functioning.
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Licensee will send a plan to ensure that the dog is kept away from the children while in care.
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Licensee's dog bit three individuals at the facility. This poses an potential risk to the health and safety of children in care.
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Failure to correct will result in a $100 per day civil penalty until corrected. Repeat violations are $250.00 per violation and $100 per day until corrected.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Caroline Colson
LICENSING EVALUATOR SIGNATURE:

DATE: 05/17/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/17/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3