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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073406613
Report Date: 05/14/2026
Date Signed: 05/14/2026 04:23:03 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/28/2026 and conducted by Evaluator Jamel Maiwandi
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20260428101948
FACILITY NAME:LUNA-ROBINSON, FRANCESFACILITY NUMBER:
073406613
ADMINISTRATOR:LUNA-ROBINSON, FRANCESFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(925) 727-8624
CITY:PITTSBURGSTATE: CAZIP CODE:
94565
CAPACITY:14CENSUS: 8DATE:
05/14/2026
UNANNOUNCEDTIME BEGAN:
03:39 PM
MET WITH:Frances Luna RobinsonTIME COMPLETED:
04:25 PM
ALLEGATION(S):
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CRIMINAL RECORD CLEARANCE - Licensee does not ensure staff have fingerprint clearance
INVESTIGATION FINDINGS:
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On 5/14/2026 at approximately 1:15PM Licensing Program Analysts (LPA) Jamel Maiwandi and Ashley Hollinger conducted an subsequent complaint investigation at Luna-Robinson Frances Family Child Care Home. During today's inspection, LPAs observed 8 children in care (2 infants, 3 preschoolers, 3 school-age age children) with 2 staff members present. LPAs conducted staff interviews, made observations, conducted record review, and obtained relevent documents. The finding for the above allegation was delivered during the inspection to which the complainant alleges that Licensee does not ensure staff have fingerprint clearance. During the investigation, LPAs inspected the facility, conducted interviews with the licensee and reviewed records, including the Facility’s roster through Guardian.

A review of Guardian records did not reflect that S1 had an associated criminal record clearance and their application for association to the facility at the time, when S1 turned eighteen, was incomplete. Based on interviews and record review, it was determined that this individual has been present in the facility.
SEE LIC9099C-----------------------------------------------------------------------------------------------------------------------

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Jamel Maiwandi
LICENSING EVALUATOR SIGNATURE:

DATE: 05/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 02-CC-20260428101948
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: LUNA-ROBINSON, FRANCES
FACILITY NUMBER: 073406613
VISIT DATE: 05/14/2026
NARRATIVE
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PAGE 2

Based on observations and interviews, the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. California Code of Regulations Title 22, Division 12 and Chapter 1 are being cited on the attached LIC 9099D. A civil penalty of $200 is being assessed as of today. SEE LIC421BG.

Exit interview was conducted with Licensee Frances Luna-Robinson and appeal rights were provided.

A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 CONSECUTIVE DAYS.
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Jamel Maiwandi
LICENSING EVALUATOR SIGNATURE:

DATE: 05/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 02-CC-20260428101948
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: LUNA-ROBINSON, FRANCES
FACILITY NUMBER: 073406613
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/14/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/28/2026
Section Cited
CCR
101170(e)(1)
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This is an amendment:
Criminal Record Clearance All individuals subject to a criminal record review pursuant to Health and Safety Code Section 1596.871 shall prior to working, residing or volunteering in a licensed facility: Obtain a California clearance or a criminal record exemption as required by the Department. This requirement was not met as evidenced by:
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S1 will go and get fingerprint clearance immediately. Licensee understands that S1 may not return to facility until they have clearance. Licensee shall review all associated staff's fingerprint clearance and submit proof of their understanding of regulation regarding criminal record clearance.
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 A review of Guardian records did not reflect that S1 had an associated criminal record clearance and their application for association to the facility at the time, when S1 turned eighteen, was incomplete. S1 does not have criminal background clearance and this individual was present in the facility on more than one occasion which is a potential risk to the health and safety of children in care.
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Licensee shall submit a letter to CCL by 05/28/26 ensuring that she understands and shall remain in compliance at all times.
Repeat violations are $250 per violation and $100 per day until corrected.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Jamel Maiwandi
LICENSING EVALUATOR SIGNATURE:

DATE: 05/14/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3