<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073406630
Report Date: 03/13/2025
Date Signed: 03/13/2025 11:25:28 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/11/2025 and conducted by Evaluator Kayla Merchant
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20250311132336
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
073406630
ADMINISTRATOR:COACH, DANYELLEFACILITY TYPE:
840
ADDRESS:1551 BAILEY ROADTELEPHONE:
(925) 682-9560
CITY:CONCORDSTATE: CAZIP CODE:
94521
CAPACITY:48CENSUS: DATE:
03/13/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Danyelle CoachTIME COMPLETED:
11:40 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff took child out of the facility without parent consent
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 03/13/2025 at 9:30AM Licensing Program Analysts (LPAs) Kayla Merchant and Christina Watts conducted an Initial Unannounced Complaint Investigation at Kindercare Learning Center. LPAs met with Director Danyelle Coach and Assistant Director Catherine Harpman and explained the purpose of the investigation. Finding for the above allegation was delivered during the inspection.
Complainant alleges that staff took a child out of the facility without parent consent. During the course of the investigation, LPAs reviewed records and conducted interviews.
It was determined that C1 was taken on the bus from Kindercare to pick up other school-age children for transport back to Kindercare. .
Based on the interviews and information obtained throughout the investigation, the preponderance of evidence standard has been met. Therefore, the allegation is SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 is being cited on 9099-D page.
Exit interview was conducted with Danyelle Coach. Appeal rights were provided.
A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 CONSECTIVE DAYS.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Kayla Merchant
LICENSING EVALUATOR SIGNATURE:

DATE: 03/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/13/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 02-CC-20250311132336
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 073406630
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/13/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/24/2025
Section Cited
CCR
101219(f)
1
2
3
4
5
6
7
101219 Admission Agreements
(f) The licensee shall comply with all terms and conditions set forth in the admission agreement.
1
2
3
4
5
6
7
Director will submit by due date a copy of the new supplemental transportation agreement and a plan to have a signed form on file for all school-age children.
Failure to correct will result in a $100 per day civil penalty until corrected. Repeat violations are $250 per violation and $100 per day until corrected.
8
9
10
11
12
13
14
This requirement was not met as evidenced by: the facility allowed a C1 to accompany the driver on the facility's bus without signed permission from parent which poses a potential risk to the Health, Safety or Personal Rights to children in care
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Kayla Merchant
LICENSING EVALUATOR SIGNATURE:

DATE: 03/13/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/13/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2