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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073407406
Report Date: 06/23/2026
Date Signed: 06/23/2026 11:40:29 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/14/2026 and conducted by Evaluator Jamel Maiwandi
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20260514151024
FACILITY NAME:KIDS FIRST ACADEMYFACILITY NUMBER:
073407406
ADMINISTRATOR:GUEVARA, AMELITAFACILITY TYPE:
850
ADDRESS:2430 WILLOW PASS RD., STE 111TELEPHONE:
(925) 709-5437
CITY:BAY POINTSTATE: CAZIP CODE:
94565
CAPACITY:38CENSUS: 18DATE:
06/23/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Kristine CarilloTIME COMPLETED:
11:45 AM
ALLEGATION(S):
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Personal Rights-Staff handled daycare child in a rough manner
INVESTIGATION FINDINGS:
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On 6/23/2026 at approximately 09:00AM Licensing Program Analysts (LPA) Jamel Maiwandi and Nicole Reynoso conducted a subsequent site visit at Kids First Academy to deliver investigation findings. LPAs met with owner Kristine Carillo. During today's inspection there were 18 children in care, with 6 staff in 2 classrooms. Owner stated there are 31 children enrolled. Findings for the above allegation was delivered during today's inspection. Complaint alleges that staff handled daycare child in a rough manner. During the course of the investigation, LPAs interviewed staff, children, inspected facility, and reviewed documents. At this time, LPAs have evidence to indicate that staff handled daycare child in a rough manner. Based on interviews conducted and information obtained throughout the investigation, the allegation is SUBTANTIATED, meaning the allegation is valid because the preponderance of the evidence has been met. Exit interview conducted and a copy of this report and appeal rights were reviewed and provided to owner Kristine Carillo.

A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 DAYS.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Jamel Maiwandi
LICENSING EVALUATOR SIGNATURE:

DATE: 06/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/23/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 02-CC-20260514151024
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: KIDS FIRST ACADEMY
FACILITY NUMBER: 073407406
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/23/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/07/2026
Section Cited
CCR
101223(a)(3)
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Personal Rights-(a)The licensee shall ensure that each child is accorded the following personal rights (3)To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to:
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Owner stated they will conduct refresher training to all staff to ensure children's personal rights are adhered to at all times. Owner will submit letter to CCL by 7/7/2026 stating she understands and shall remain in compliance at all times.
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interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning. This requirement is not met as evidenced by: S1 stated they "grabbed C1 by chin and gently turned their head towards the teachers face and said that was not nice to hit her".
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Jamel Maiwandi
LICENSING EVALUATOR SIGNATURE:

DATE: 06/23/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/23/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2