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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073407410
Report Date: 12/12/2025
Date Signed: 12/12/2025 12:17:49 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/13/2025 and conducted by Evaluator Randy Miranda
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20251113145337
FACILITY NAME:KLA SCHOOLS OF WALNUT CREEKFACILITY NUMBER:
073407410
ADMINISTRATOR:ELIF KALKANFACILITY TYPE:
850
ADDRESS:298 N. WIGET LANETELEPHONE:
(925) 357-8080
CITY:WALNUT CREEKSTATE: CAZIP CODE:
94598
CAPACITY:170CENSUS: 137DATE:
12/12/2025
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Elif KalkanTIME COMPLETED:
12:25 PM
ALLEGATION(S):
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Personal Rights - Staff did not assist child with toileting.
INVESTIGATION FINDINGS:
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On December 12, 2025, at 8:00am, Licensing Program Analyst (LPA) Randy Miranda met with Center Director Elif Kalkan to deliver the findings from a complaint investigation for the above allegation. LPA toured the facility and obtained a copy of the sign-in sheets and facility roster. Present for the inspection were the center director, assistant director, 3 Pedagogista Coordinators, 31 teachers, and 142 children in care (23 infants, 32 toddler age, and 87 preschool age).
Based on information obtained through interviews, record reviews, and observations, support staff were unsuccessful in assisting a child with toileting needs. The child began to experience a behavioral episode and became physically upset, prompting the support staff to step away. The ABA Therapist, who had been observing the incident, then intervened and assisted the child with toileting needs. The preponderance of evidence standard has been met. The allegation that Staff did not assist child with toileting is SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter 1, Article 06, Section 101223(a)(3) is cited on the attached LIC 9099D.
A notice of site visit was given and must remain posted for 30 days. Appeal Rights provided. Exit interview
conducted and report was reviewed with Center Director Elif Kalkan and Assistant Director Roxana Acevedo.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Randy Miranda
LICENSING EVALUATOR SIGNATURE:

DATE: 12/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/12/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/13/2025 and conducted by Evaluator Randy Miranda
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20251113145337

FACILITY NAME:KLA SCHOOLS OF WALNUT CREEKFACILITY NUMBER:
073407410
ADMINISTRATOR:ELIF KALKANFACILITY TYPE:
850
ADDRESS:298 N. WIGET LANETELEPHONE:
(925) 357-8080
CITY:WALNUT CREEKSTATE: CAZIP CODE:
94598
CAPACITY:170CENSUS: 137DATE:
12/12/2025
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Elif KalkanTIME COMPLETED:
12:25 PM
ALLEGATION(S):
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9
Personal Rights - Staff inappropriately spoke with child.
INVESTIGATION FINDINGS:
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On December 12, 2025, at 8:00am, Licensing Program Analyst (LPA) Randy Miranda met with Center Director Elif Kalkan to deliver the findings from a complaint investigation for the above allegation. LPA toured the facility and obtained a copy of the sign-in sheets and facility roster. Present for the inspection were the center director, assistant director, 3 Pedagogista Coordinators, 31 teachers, and 142 children in care (23 infants, 32 toddler age, and 87 preschool age).

Based on interviews conducted, observations, and record review, the allegation that staff inappropriately spoke with child, may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is UNSUBSTANTIATED.

A notice of site visit was given and must remain posted for 30 days. Appeal Rights provided. Exit interview
conducted and report was reviewed with Center Director Elif Kalkan and Assistant Director Roxana Acevedo.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Randy Miranda
LICENSING EVALUATOR SIGNATURE:

DATE: 12/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/12/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/13/2025 and conducted by Evaluator Randy Miranda
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20251113145337

FACILITY NAME:KLA SCHOOLS OF WALNUT CREEKFACILITY NUMBER:
073407410
ADMINISTRATOR:ELIF KALKANFACILITY TYPE:
850
ADDRESS:298 N. WIGET LANETELEPHONE:
(925) 357-8080
CITY:WALNUT CREEKSTATE: CAZIP CODE:
94598
CAPACITY:170CENSUS: DATE:
12/12/2025
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Elif KalkanTIME COMPLETED:
12:25 PM
ALLEGATION(S):
1
2
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9
Personal Rights - Staff did not provide a safe environment for children.
INVESTIGATION FINDINGS:
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On December 12, 2025, at 8:00am, Licensing Program Analyst (LPA) Randy Miranda met with Center Director Elif Kalkan to deliver the findings from a complaint investigation for the above allegation. LPA toured the facility and obtained a copy of the sign-in sheets and facility roster. Present for the inspection were the center director, assistant director, 3 Pedagogista Coordinators, 31 teachers, and 142 children in care (23 infants, 32 toddler age, and 87 preschool age).

Based on interviews conducted, observations, and record review, the allegation that staff did not provide a safe environment for children, may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is UNSUBSTANTIATED.

A notice of site visit was given and must remain posted for 30 days. Appeal Rights provided. Exit interview
conducted and report was reviewed with Center Director Elif Kalkan and Assistant Director Roxana Acevedo.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Randy Miranda
LICENSING EVALUATOR SIGNATURE:

DATE: 12/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/12/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 02-CC-20251113145337
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: KLA SCHOOLS OF WALNUT CREEK
FACILITY NUMBER: 073407410
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/12/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
12/12/2025
Section Cited
CCR
101223(a)(3)
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Title 22, Division 12, Chapter 1, Article 06 Section 101223 (a)(3) - (a)The licensee shall ensure that each child is accorded the following personal rights...interference with functions of daily living including eating, sleeping or toileting...physical functioning.
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Facility shall provide personal rights training to all staff and shall submit to the LPA via email, copies of training materiasl and signature log of all who attended. Due to Winter break, POC due date is 01/09/2026.
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This requirement was not met: based on interview and observations, it was determined that staff did not assist child with toileting.
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LPA recommendations:
1. Conduct individual staff training and create roster of attendance. Roster to be emailed to LPA once training has concluded.
2. Informative video to learn more about putting Licensing requirements into practice: Personal Rights -
https://ccld.childcarevideos.org/child-care-center-operators/childrens-personal-rights-in-child-care/

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Randy Miranda
LICENSING EVALUATOR SIGNATURE:

DATE: 12/12/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/12/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4