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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073407419
Report Date: 07/15/2025
Date Signed: 07/15/2025 04:16:48 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/27/2025 and conducted by Evaluator Julia Placencia
COMPLAINT CONTROL NUMBER: 52-CC-20250527115612
FACILITY NAME:PANACHE ENFANTSFACILITY NUMBER:
073407419
ADMINISTRATOR:PANECH, SHILPAFACILITY TYPE:
830
ADDRESS:2410 SAN RAMON VALLEY BLVD#100TELEPHONE:
(925) 549-2239
CITY:SAN RAMONSTATE: CAZIP CODE:
94583
CAPACITY:12CENSUS: 5DATE:
07/15/2025
UNANNOUNCEDTIME BEGAN:
02:25 PM
MET WITH:Shilpa PanacheTIME COMPLETED:
04:25 PM
ALLEGATION(S):
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9
Unqualified staff are providing care and supervision to daycare children
INVESTIGATION FINDINGS:
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On July 15, 2025 at 2:25pm, Licensing Program Analyst (LPA) Julia Placencia arrived unannounced to complete the complaint investigation regarding the allegation above. LPA met with licensee/director Shilpa Panech. Present were five infants and three additional two staff members.

During the course of the investigation, LPA made observations, conducted interviews with staff and parents, and reviewed documents. It cannot be proven or disproven that there was an unqualified staff member working without a fully qualified teacher present.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted with licensee/director Shilpa Panech. A Notice of Site Visit was provided and must remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Julia Placencia
LICENSING EVALUATOR SIGNATURE:

DATE: 07/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 8
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/27/2025 and conducted by Evaluator Julia Placencia
COMPLAINT CONTROL NUMBER: 52-CC-20250527115612

FACILITY NAME:PANACHE ENFANTSFACILITY NUMBER:
073407419
ADMINISTRATOR:PANECH, SHILPAFACILITY TYPE:
830
ADDRESS:2410 SAN RAMON VALLEY BLVD#100TELEPHONE:
(925) 549-2239
CITY:SAN RAMONSTATE: CAZIP CODE:
94583
CAPACITY:12CENSUS: 5DATE:
07/15/2025
UNANNOUNCEDTIME BEGAN:
02:25 PM
MET WITH:Shilpa PanacheTIME COMPLETED:
04:25 PM
ALLEGATION(S):
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9
Staff are operating out of ratio
INVESTIGATION FINDINGS:
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13
On July 15, 2025 at 2:25pm, Licensing Program Analyst (LPA) Julia Placencia arrived unannounced to complete the complaint investigation regarding the allegation above. LPA met with licensee/director Shilpa Panech. Present were five infants and two additional two staff members.

During the course of the investigation, LPA made observations, conducted interviews with staff and parents, and reviewed documents. It cannot be proven or disproven that the facility has been out of ratio. During LPA’s visits, the facility has been in ratio and parents do not state otherwise, however, it cannot be verified if there are enough staff present at all times.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Exit interview conducted with licensee/director Shilpa Panech. A Notice of Site Visit was provided and must remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Julia Placencia
LICENSING EVALUATOR SIGNATURE:

DATE: 07/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 8
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/27/2025 and conducted by Evaluator Julia Placencia
COMPLAINT CONTROL NUMBER: 52-CC-20250527115612

FACILITY NAME:PANACHE ENFANTSFACILITY NUMBER:
073407419
ADMINISTRATOR:PANECH, SHILPAFACILITY TYPE:
830
ADDRESS:2410 SAN RAMON VALLEY BLVD#100TELEPHONE:
(925) 549-2239
CITY:SAN RAMONSTATE: CAZIP CODE:
94583
CAPACITY:12CENSUS: 5DATE:
07/15/2025
UNANNOUNCEDTIME BEGAN:
02:25 PM
MET WITH:Shilpa PanacheTIME COMPLETED:
04:25 PM
ALLEGATION(S):
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2
3
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5
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8
9
Staff do not providing adequate supervision of the daycare children
INVESTIGATION FINDINGS:
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10
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13
On July 15, 2025 at 2:25pm, Licensing Program Analyst (LPA) Julia Placencia arrived unannounced to complete the complaint investigation regarding the allegation above. LPA met with licensee/director Shilpa Panech. Present were five infants and two additional two staff members.

During the course of the investigation, LPA made observations, conducted interviews with staff and parents, and reviewed documents. It has been disclosed that there have been numerous biting incidents (5 incidents reported between 4/28/25 and 5/19/25). Four of those incidents were by the same child. Although biting at this age may commonly occur, once a child bites another child, staff’s visual supervision should be at a level that ensures children’s personal rights are not violated by other children in care.

***Continued on LIC9099-C...

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Julia Placencia
LICENSING EVALUATOR SIGNATURE:

DATE: 07/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 8
Control Number 52-CC-20250527115612
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
FACILITY NAME: PANACHE ENFANTS
FACILITY NUMBER: 073407419
VISIT DATE: 07/15/2025
NARRATIVE
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This is a repeat violation of a citation issued on 11/25/2024. A $250 immediate civil penalty is assessed today and $100 a day until corrected.

See LIC9099D for deficiencies cited during today's inspection. Failure to correct will result in a $100 per day civil penalty until corrected.



Type A:
The attached type A violation is cited today and must be corrected by the due date. Upon receipt, licensee shall post and provide copies of this licensing report to parents/guardians of children in care at the facility and to parents/guardians of children newly enrolled at the facility during the next 12 months. All parents/guardians must sign an acknowledgement form of proof of receiving this report (LIC 9224). The LIC 9224 must be placed in each child's file to be reviewed by licensing.

Exit interview conducted with licensee/director Shilpa Panech. A Notice of Site Visit was provided and must remain posted for 30 days.
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Julia Placencia
LICENSING EVALUATOR SIGNATURE:

DATE: 07/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 8
Control Number 52-CC-20250527115612
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: PANACHE ENFANTS
FACILITY NUMBER: 073407419
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/15/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/16/2025
Section Cited
CCR
101229(a)(1)
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101229(a)(1) Responsibility for Providing Care and Supervision for Infants - (a) In addition to Section 101229, the following shall apply: (1) Each infant shall be constantly supervised and under direct visual observation and supervision by a staff
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POC: By 7/16/25, licensee/director shall submit a written plan of action on how she will ensure supervision and observation of children to minimize biting incidents.
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This requirement is not met as evidenced by:
Based on interviews and record review, the facility failed to prevent numerous biting incidents, which is an immediate health and safety or personal rights risk to children in care.
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***This is a repeat violation of a citation issued on 11/25/2024. A $250 immediate civil penalty is assessed today and $100 a day until corrected.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Julia Placencia
LICENSING EVALUATOR SIGNATURE:

DATE: 07/15/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 8
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/27/2025 and conducted by Evaluator Julia Placencia
COMPLAINT CONTROL NUMBER: 52-CC-20250527115612

FACILITY NAME:PANACHE ENFANTSFACILITY NUMBER:
073407419
ADMINISTRATOR:PANECH, SHILPAFACILITY TYPE:
830
ADDRESS:2410 SAN RAMON VALLEY BLVD#100TELEPHONE:
(925) 549-2239
CITY:SAN RAMONSTATE: CAZIP CODE:
94583
CAPACITY:12CENSUS: 5DATE:
07/15/2025
UNANNOUNCEDTIME BEGAN:
02:25 PM
MET WITH:Shilpa PanacheTIME COMPLETED:
04:25 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Uncleared staff are providing care and supervision to daycare children
INVESTIGATION FINDINGS:
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On July 15, 2025 at 2:25pm, Licensing Program Analyst (LPA) Julia Placencia arrived unannounced to complete the complaint investigation regarding the allegation above. LPA met with licensee/director Shilpa Panech. Present were five infants and two additional two staff members.

During the course of the investigation, LPA made observations, conducted interviews with staff and parents, and reviewed documents. It has been determined that staff (S1) did not have proper fingerprint clearance while working at the facility.

An immediate $500 civil penalty is assessed today. $100 X 5 days = $500.


***Continued on LIC9099-C...
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Julia Placencia
LICENSING EVALUATOR SIGNATURE:

DATE: 07/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 6 of 8
Control Number 52-CC-20250527115612
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
FACILITY NAME: PANACHE ENFANTS
FACILITY NUMBER: 073407419
VISIT DATE: 07/15/2025
NARRATIVE
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See LIC9099-D for deficiencies cited during today's inspection. Failure to correct will result in a $100 per day civil penalty until corrected. Repeat violations are $250 per violation and $100 per day until corrected.

Type A:
The attached type A violation is cited today and must be corrected by the due date. Upon receipt, licensee shall post and provide copies of this licensing report to parents/guardians of children in care at the facility and to parents/guardians of children newly enrolled at the facility during the next 12 months. All parents/guardians must sign an acknowledgement form of proof of receiving this report (LIC 9224). The LIC 9224 must be placed in each child's file to be reviewed by licensing.

Exit interview conducted with licensee/director Shilpa Panech. A Notice of Site Visit was provided and must remain posted for 30 days.
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Julia Placencia
LICENSING EVALUATOR SIGNATURE:

DATE: 07/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2025
LIC9099 (FAS) - (06/04)
Page: 7 of 8
Control Number 52-CC-20250527115612
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: PANACHE ENFANTS
FACILITY NUMBER: 073407419
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/15/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/16/2025
Section Cited
CCR
101170
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101170 Criminal Record Clearance
(e) All individuals subject to a criminal record review pursuant to Health and Safety Code Section 1596.871 shall prior to working, residing or volunteering in a licensed facility: (1)Obtain a California clearance or a criminal or a criminal record exemption as required by
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Per licensee, S1 no longer works at the facility. The deficiency is cleared today.
Licensee is aware any potential staff may not work in the facility until proper criminal record eligible-clearance is received.

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 the Department-This requirement is not met as evidenced by: Based on interview and record review, staff S1 did not have a proper Eligible-Clearance while working at the facility, which poses an immediate health and
safety or personal rights risk to children in care.
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Failure to correct will result in a $100 per day civil penalty until corrected. Repeat violations are $250 per violation and $100 per day until corrected.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Julia Placencia
LICENSING EVALUATOR SIGNATURE:

DATE: 07/15/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2025
LIC9099 (FAS) - (06/04)
Page: 8 of 8