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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073407432
Report Date: 10/20/2023
Date Signed: 10/20/2023 05:48:16 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/11/2023 and conducted by Evaluator Cherie Acosta
COMPLAINT CONTROL NUMBER: 02-CC-20231011133755
FACILITY NAME:SMART START PRESCHOOLFACILITY NUMBER:
073407432
ADMINISTRATOR:GARCIA, ROSAFACILITY TYPE:
850
ADDRESS:2882 O'HARA AVETELEPHONE:
(925) 949-8557
CITY:BRENTWOODSTATE: CAZIP CODE:
94513
CAPACITY:30CENSUS: 8DATE:
10/20/2023
UNANNOUNCEDTIME BEGAN:
10:45 AM
MET WITH:Rosa Garcia and Patricia (Trish)CochranTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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9
Facility staff violated child's personal rights
INVESTIGATION FINDINGS:
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5
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10
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13
Licensing Program Analysts (LPA) Cherie Acosta and Brindha Govindasamy conducted an unannounced visit to investigate the above allegation. LPAs met with licensee Rosa Garcia and teacher Patricia (Trish)Cochran.
During the investigation LPAs conducted interviews. During interviews LPA received conflicting information and is not able to determine if a child's personal rights were violated while in care.
Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed unsubstantiated.
Exit interview and report reviewed by telephone with Rosa Garcia and in person with Patricia Cochran. Notice of Site visit was provided and must be posted for 30 day.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Cherie Acosta
LICENSING EVALUATOR SIGNATURE:

DATE: 10/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/20/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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