<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073407454
Report Date: 04/10/2024
Date Signed: 04/10/2024 12:30:33 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/05/2024 and conducted by Evaluator Monica Mathur
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20240305212209
FACILITY NAME:LITTLE FLOWERS MONTESSORI - MITCHELLFACILITY NUMBER:
073407454
ADMINISTRATOR:MELODY ANGLESFACILITY TYPE:
850
ADDRESS:2875 MITCHELL DRTELEPHONE:
(925) 322-0135
CITY:WALNUT CREEKSTATE: CAZIP CODE:
94598
CAPACITY:144CENSUS: 121DATE:
04/10/2024
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Melody AnglesTIME COMPLETED:
12:45 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Building & Grounds: Staff did not properly maintain the facility grounds
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 4/10/24 Licensing Program Analyst (LPA) Monica Mathur conducted an unannounced Subsequent Complaint Investigation at Little Flowers Montessori - Mitchell. LPA met with Director, Melody Angels and explained the purpose of today’s inspection.
Complainant alleges that staff did not properly maintain the facility grounds. During course of investigation LPA conducted facility inspection, observations, record review, interviews and obtained documents.
Director stated in December 2023 the previous janitorial service who would arrive early mornings, were not cleaning rooms and toilets properly. Smells would linger from previous day sometimes. Director complained to the janitorial service and directed opening/closing staff to inspect areas and spot clean when required and began looking for a new service. In end Dec 2023 before winter break, there was an occasion where unsanitary stains were observed in room toilet and brought to the notice of Director and Regional Supervisor. At that time facility was already in the process of obtaining quotes from new janitorial service companies.
continued on 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Monica Mathur
LICENSING EVALUATOR SIGNATURE:

DATE: 04/10/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/10/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 02-CC-20240305212209
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: LITTLE FLOWERS MONTESSORI - MITCHELL
FACILITY NUMBER: 073407454
VISIT DATE: 04/10/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Previous janitorial service was let go in Feb 2024 and a new janitorial service hired in Feb 2024. Interviews reveal Jasmine room serves 2–3-year-olds who are toilet training go through several pull up/diaper changes throughout the day. As a result, odor may linger in the room. Diapers are disposed off in trash can with tight cover lids. Meanwhile, staff continue to inspect and spot clean after mishaps. At inspections conducted during this investigation, LPA did not observe any stains, foul odors in the facility rooms that would pose a risk to health, safety of children in care.

Based on the interviews and information obtained throughout the investigation, the allegation is UNSUBSTANTIATED which means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. However, LPA discussed regulations and provided extensive consultation. Technical Violation/Advisory Note was given for Building & Grounds.

No deficiency has been cited for this allegation. Exit interview conducted with Director, Melody Angels. A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 DAYS.
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Monica Mathur
LICENSING EVALUATOR SIGNATURE:

DATE: 04/10/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/10/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 6