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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073407454
Report Date: 12/06/2024
Date Signed: 12/06/2024 02:52:31 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/22/2024 and conducted by Evaluator Mario Caro
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20241022004823
FACILITY NAME:LITTLE FLOWERS MONTESSORI - MITCHELLFACILITY NUMBER:
073407454
ADMINISTRATOR:MELODY ANGLESFACILITY TYPE:
850
ADDRESS:2875 MITCHELL DRTELEPHONE:
(925) 472-0225
CITY:WALNUT CREEKSTATE: CAZIP CODE:
94598
CAPACITY:144CENSUS: DATE:
12/06/2024
UNANNOUNCEDTIME BEGAN:
11:09 AM
MET WITH:Melody AnglesTIME COMPLETED:
03:05 PM
ALLEGATION(S):
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Staff handled day-care children in a rough manner.
Staff yells at children in care.
INVESTIGATION FINDINGS:
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On 12/6/24 at 11:09 am Licensing Program Analysts (LPA) Mario Caro and (LPA) Catherine Fernandes conducted a complaint investigation and delivered the findings. LPAs met with Director Melody Angles. Present during the visit were Director, 16 staff members, and 83 preschoolers in care. During the course of the investigation LPAs completed a physical plant inspection, obtained copies of relevant documents and conducted interviews with staff, children, and parents.

An allegation was made that staff were yelling at children and handling them in a rough manner. LPAs and director observed video footage of a staff member handling children in a rough manner. On 10/25/24 LPAs observed a staff member in the Daisy classroom pull a child down by their arm to sit them down against the wall. Interviews indicated staff have been yelling at children while in care. Based on the interviews and information obtained throughout the investigation, the preponderance of evidence standard has been met. Therefore, the allegation is SUBSTANTIATED. California Code of Regulation 102370(d)(1), Title 22, Division 12 is being cited on 9099-D page. Report continues on 9099-c
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Mario Caro
LICENSING EVALUATOR SIGNATURE:

DATE: 12/06/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/06/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 02-CC-20241022004823
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: LITTLE FLOWERS MONTESSORI - MITCHELL
FACILITY NUMBER: 073407454
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/06/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
12/09/2024
Section Cited
CCR
101223(a)(1)
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Personal Rights: The licensee shall ensure that each child is accorded the following personal rights: To be accorded dignity in his/her personal relationships with staff and other persons. This regulation has not been met as evidenced by:
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The center will plan to conduct an all staff training on personal rights, develop an agenda, and a plan to insure the incident wont reaccur. Plan and agenda will be sent to CCLD by POC date 12/9/24.
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Based on interviews and observations staff members have been handling children in a rough manner and yelling at children in care which is an immediate personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Mario Caro
LICENSING EVALUATOR SIGNATURE:

DATE: 12/06/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/06/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 02-CC-20241022004823
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: LITTLE FLOWERS MONTESSORI - MITCHELL
FACILITY NUMBER: 073407454
VISIT DATE: 12/06/2024
NARRATIVE
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LPAs Caro and Fernandes informed Director that this report dated 12/6/24 documents two Type A citations which shall be posted for 30 consecutive days as there is immediate risk to the health, safety, or personal rights of children in care.

LPAs Caro and Fernandes informed the Director to provide a copy of this licensing report dated 12/6/24 that documents any Type A citations to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted
Report, Appeal Rights, Notice of site visit and LIC9224 provided
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Mario Caro
LICENSING EVALUATOR SIGNATURE:

DATE: 12/06/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/06/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/22/2024 and conducted by Evaluator Mario Caro
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20241022004823

FACILITY NAME:LITTLE FLOWERS MONTESSORI - MITCHELLFACILITY NUMBER:
073407454
ADMINISTRATOR:MELODY ANGLESFACILITY TYPE:
850
ADDRESS:2875 MITCHELL DRTELEPHONE:
(925) 472-0225
CITY:WALNUT CREEKSTATE: CAZIP CODE:
94598
CAPACITY:144CENSUS: DATE:
12/06/2024
UNANNOUNCEDTIME BEGAN:
11:09 AM
MET WITH:Melody AnglesTIME COMPLETED:
03:05 PM
ALLEGATION(S):
1
2
3
4
5
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7
8
9
Staff restrained a child in care.
INVESTIGATION FINDINGS:
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On 12/6/24 at 11:09 am Licensing Program Analysts (LPA) Mario Caro and (LPA) Catherine Fernandes conducted a complaint investigation and delivered the findings. LPAs met with Director Melody Angles. Present during the visit were Director, 16 staff members, and 83 preschoolers in care. During the course of the investigation LPAs completed a physical plant inspection, obtained copies of relevant documents and conducted interviews with staff, children, and parents.

Interviews indicated conflicting information therefore the allegation is UNSUBSTANTIATED which means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. No Deficiency has been cited for this allegation. Exit interview conducted with Director. Appeal rights were provided.

A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 CONSECUTIVE DAYS.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Mario Caro
LICENSING EVALUATOR SIGNATURE:

DATE: 12/06/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/06/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/22/2024 and conducted by Evaluator Mario Caro
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20241022004823

FACILITY NAME:LITTLE FLOWERS MONTESSORI - MITCHELLFACILITY NUMBER:
073407454
ADMINISTRATOR:MELODY ANGLESFACILITY TYPE:
850
ADDRESS:2875 MITCHELL DRTELEPHONE:
(925) 472-0225
CITY:WALNUT CREEKSTATE: CAZIP CODE:
94598
CAPACITY:144CENSUS: DATE:
12/06/2024
UNANNOUNCEDTIME BEGAN:
11:09 AM
MET WITH:Melody AnglesTIME COMPLETED:
03:05 PM
ALLEGATION(S):
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2
3
4
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8
9
Staff withheld water from day-care children.
INVESTIGATION FINDINGS:
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On 12/6/24 at 11:09 am Licensing Program Analysts (LPA) Mario Caro and (LPA) Catherine Fernandes conducted a complaint investigation and delivered the findings. LPAs met with Director Melody Angles. Present during the visit were Director, 16 staff members, and 83 preschoolers in care. During the course of the investigation LPAs completed a physical plant inspection, obtained copies of relevant documents and conducted interviews with staff, children, and parents.

Interviews indicated conflicting information therefore the allegation is UNSUBSTANTIATED which means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. No Deficiency has been cited for this allegation. Exit interview conducted with Director. Appeal rights were provided.

A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 CONSECUTIVE DAYS.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Mario Caro
LICENSING EVALUATOR SIGNATURE:

DATE: 12/06/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/06/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 5 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/22/2024 and conducted by Evaluator Mario Caro
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20241022004823

FACILITY NAME:LITTLE FLOWERS MONTESSORI - MITCHELLFACILITY NUMBER:
073407454
ADMINISTRATOR:MELODY ANGLESFACILITY TYPE:
850
ADDRESS:2875 MITCHELL DRTELEPHONE:
(925) 472-0225
CITY:WALNUT CREEKSTATE: CAZIP CODE:
94598
CAPACITY:144CENSUS: DATE:
12/06/2024
UNANNOUNCEDTIME BEGAN:
11:09 AM
MET WITH:Melody AnglesTIME COMPLETED:
03:05 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not allow a child to consume food while in care.
INVESTIGATION FINDINGS:
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3
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On 12/6/24 at 11:09 am Licensing Program Analysts (LPA) Mario Caro and (LPA) Catherine Fernandes conducted a complaint investigation and delivered the findings. LPAs met with Director Melody Angles. Present during the visit were Director, 16 staff members, and 83 preschoolers in care. During the course of the investigation LPAs completed a physical plant inspection, obtained copies of relevant documents and conducted interviews with staff, children, and parents.

Interviews indicated conflicting information therefore the allegation is UNSUBSTANTIATED which means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. No Deficiency has been cited for this allegation. Exit interview conducted with Director. Appeal rights were provided.

A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 CONSECUTIVE DAYS.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Mario Caro
LICENSING EVALUATOR SIGNATURE:

DATE: 12/06/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/06/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 6 of 6