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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073408220
Report Date: 09/08/2025
Date Signed: 09/08/2025 12:49:14 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/14/2025 and conducted by Evaluator Mario Caro
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20250714095313
FACILITY NAME:S.S.U.C.-CESAR CHAVEZ CHILD DEVELOPMENT CENTERFACILITY NUMBER:
073408220
ADMINISTRATOR:CRUZ, JACQUELINEFACILITY TYPE:
850
ADDRESS:1187 MEADOW LANETELEPHONE:
(925) 798-1011
CITY:CONCORDSTATE: CAZIP CODE:
94520
CAPACITY:146CENSUS: 122DATE:
09/08/2025
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Thompson,AlejandraTIME COMPLETED:
01:03 PM
ALLEGATION(S):
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2
3
4
5
6
7
8
9
Staff handled day care children in a rough manner
INVESTIGATION FINDINGS:
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2
3
4
5
6
7
8
9
10
11
12
13
On 09/08/25 at 8:30 am Licensing Program Analyst (LPA) Mario Caro conducted an Unannounced Continued Complaint Investigation and met with Education manager Alejandra Thompson to deliver findings. During today's inspection, there were 122 children in care. During the visit LPA conducted interviews, Observed classrooms, observed outside play, and delivered findings.

An allegation was made that staff handled day care children in a rough manner. Based on interviews, and record review conducted during the course of the investigation, it was determined a staff member grabbed a running child by the collar of their shirt causing the child to fall to the floor. The preponderance of evidence standard has been met, therefore this allegation was found to be SUBSTANTIATED. Title 22 101223(a)(1) was cited during today's visit. See LIC9099-D for one Type A citation.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Mario Caro
LICENSING EVALUATOR SIGNATURE:

DATE: 09/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/08/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 9
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/14/2025 and conducted by Evaluator Mario Caro
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20250714095313

FACILITY NAME:S.S.U.C.-CESAR CHAVEZ CHILD DEVELOPMENT CENTERFACILITY NUMBER:
073408220
ADMINISTRATOR:CRUZ, JACQUELINEFACILITY TYPE:
850
ADDRESS:1187 MEADOW LANETELEPHONE:
(925) 798-1011
CITY:CONCORDSTATE: CAZIP CODE:
94520
CAPACITY:139CENSUS: 122DATE:
09/08/2025
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Thompson, AlejandraTIME COMPLETED:
01:03 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff yelled at day care children
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 09/08/25 at 8:30 am Licensing Program Analyst (LPA) Mario Caro conducted an Unannounced Continued Complaint Investigation and met with Education manager Alejandra Thompson to deliver findings. During today's inspection, there were 122 children in care. During the visit LPA conducted interviews, Observed classrooms, observed outside play, and delivered findings.

An allegation was made that Staff yelled at day care children. Interviews indicated conflicting information therefore the allegation is UNSUBSTANTIATED which means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. No Deficiency has been cited for this allegation. Exit interview conducted with Education manager Alejandra Thompson. Report was reviewed and provided.

A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 CONSECUTIVE DAYS
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Mario Caro
LICENSING EVALUATOR SIGNATURE:

DATE: 09/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/08/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 9
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/14/2025 and conducted by Evaluator Mario Caro
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20250714095313

FACILITY NAME:S.S.U.C.-CESAR CHAVEZ CHILD DEVELOPMENT CENTERFACILITY NUMBER:
073408220
ADMINISTRATOR:CRUZ, JACQUELINEFACILITY TYPE:
850
ADDRESS:1187 MEADOW LANETELEPHONE:
(925) 798-1011
CITY:CONCORDSTATE: CAZIP CODE:
94520
CAPACITY:139CENSUS: 122DATE:
09/08/2025
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Thompson, AlejandraTIME COMPLETED:
01:03 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff forced day care child to nap
INVESTIGATION FINDINGS:
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2
3
4
5
6
7
8
9
10
11
12
13
On 09/08/25 at 8:30 am Licensing Program Analyst (LPA) Mario Caro conducted an Unannounced Continued Complaint Investigation and met with Education manager Alejandra Thompson to deliver findings. During today's inspection, there were 122 children in care. During the visit LPA conducted interviews, Observed classrooms, observed outside play, and delivered findings.

An allegation was made that Staff forced day care child to nap. Interviews indicated conflicting information therefore the allegation is UNSUBSTANTIATED which means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. No Deficiency has been cited for this allegation. Exit interview conducted with Education manager Alejandra Thompson. report was reviewed and provided.

A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 CONSECUTIVE DAYS
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Mario Caro
LICENSING EVALUATOR SIGNATURE:

DATE: 09/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/08/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 9
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/14/2025 and conducted by Evaluator Mario Caro
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20250714095313

FACILITY NAME:S.S.U.C.-CESAR CHAVEZ CHILD DEVELOPMENT CENTERFACILITY NUMBER:
073408220
ADMINISTRATOR:CRUZ, JACQUELINEFACILITY TYPE:
850
ADDRESS:1187 MEADOW LANETELEPHONE:
(925) 798-1011
CITY:CONCORDSTATE: CAZIP CODE:
94520
CAPACITY:139CENSUS: 122DATE:
09/08/2025
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Thompson, AlejandraTIME COMPLETED:
01:03 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff left day care children unsupervised for extended periods
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 09/08/25 at 8:30 am Licensing Program Analyst (LPA) Mario Caro conducted an Unannounced Continued Complaint Investigation and met with Education manager Alejandra Thompson to deliver findings. During today's inspection, there were 122 children in care. During the visit LPA conducted interviews, Observed classrooms, observed outside play, and delivered findings.

An allegation was made that Staff left day care children unsupervised for extended periods. Based on interviews, and record review conducted during the course of the investigation, it was determined during transition to the outside playground a child was inadvertently left behind in the classroom . The preponderance of evidence standard has been met, therefore this allegation was found to be SUBSTANTIATED. Title 22 101229(a)(1) was cited during today's visit. See LIC9099-D for one Type B citation. Exit interview was conducted with Education manager Alejandra Thompson. Appeal rights and report were provided. A NOTICE OF SITE VISIT WAS ISSUED, AND MUST BE POSTED FOR 30 CONSECUTIVE DAYS.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Mario Caro
LICENSING EVALUATOR SIGNATURE:

DATE: 09/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/08/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 9
Control Number 02-CC-20250714095313
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: S.S.U.C.-CESAR CHAVEZ CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 073408220
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/08/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/22/2025
Section Cited
CCR
101229(a)(1)
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7
101229 Responsibility for Providing Care and Supervision....(a) The licensee shall provide care and supervision as necessary to meet the children's needs (1)No child(ren) shall be left without the supervision of a teacher at any time,... Supervision shall include visual observation
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The center will schedule an all staff training regarding supervision. The training will include a plan to ensure all children are supervised at all times, the names of attending staff and the agenda for the meeting. The center will send the agenda of the all staff training and sign in sheet with all attending staffs signatures to CCL by POC date 09/22/25. Director may send agenda and sign in sheet to LPA Mario Caro via email at Mario.Caro@dss.ca.gov.
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This requirement was not met evidenced by: Based on interviews, the licensee did not comply with the section cited above because it was determined during transition to the outside playground a child was inadvertently left behind in the classroom unsupervised which posed a potential risk to the health, safety or personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Mario Caro
LICENSING EVALUATOR SIGNATURE:

DATE: 09/08/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/08/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 9
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/14/2025 and conducted by Evaluator Mario Caro
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20250714095313

FACILITY NAME:S.S.U.C.-CESAR CHAVEZ CHILD DEVELOPMENT CENTERFACILITY NUMBER:
073408220
ADMINISTRATOR:CRUZ, JACQUELINEFACILITY TYPE:
850
ADDRESS:1187 MEADOW LANETELEPHONE:
(925) 798-1011
CITY:CONCORDSTATE: CAZIP CODE:
94520
CAPACITY:139CENSUS: 122DATE:
09/08/2025
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Thompson, AlejandraTIME COMPLETED:
01:03 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not report incident(s) to Licensing
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 09/08/25 at 8:30 am Licensing Program Analyst (LPA) Mario Caro conducted an Unannounced Continued Complaint Investigation and met with Education manager Alejandra Thompson to deliver findings. During today's inspection, there were 122 children in care. During the visit LPA conducted interviews, Observed classrooms, observed outside play, and delivered findings.

An allegation was made that Staff did not report incident(s) to Licensing. Based on interviews, and record review conducted during the course of the investigation, it was determined there were multiple reportable incidents that the facility didn't report to licensing. The preponderance of evidence standard has been met, therefore this allegation was found to be SUBSTANTIATED. Title 22 101212(d)(1)(C) was cited during today's visit. See LIC9099-D for one Type B citation. Exit interview was conducted with Education manager Alejandra Thompson. Appeal rights and report were provided. A NOTICE OF SITE VISIT WAS ISSUED, AND MUST BE POSTED FOR 30 CONSECUTIVE DAYS.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Mario Caro
LICENSING EVALUATOR SIGNATURE:

DATE: 09/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/08/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 6 of 9
Control Number 02-CC-20250714095313
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: S.S.U.C.-CESAR CHAVEZ CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 073408220
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/08/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/22/2025
Section Cited
CCR
101212(d)(1)(C)
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7
101212(d)Upon the occurrence..of any of the events specified.. below, a report shall be made..by telephone or fax within the Department's next working day..a written report..shall be submitted to the Department within seven days..(1)Events reported..: (C) Any unusual incident or child absence that threatens the physical or emotional health or safety of any child.
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 Directors will review the licensing training video on the ccld website on reporting requirements and write a statement of understanding on the policy and procedures by POC date 09/22/25. The statement can be sent to LPA Mario Caro via email at Mario.Caro@dss.ca.gov.
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This requirement is not met as evidence by: Based on interviews and record review the facility did not comply with the section cited above by not notifying Licensing of a child being left alone in a class, and a child bein pulled to the ground by a staff member which poses as a potential risk to health, safety, and personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Mario Caro
LICENSING EVALUATOR SIGNATURE:

DATE: 09/08/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/08/2025
LIC9099 (FAS) - (06/04)
Page: 7 of 9
Control Number 02-CC-20250714095313
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: S.S.U.C.-CESAR CHAVEZ CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 073408220
VISIT DATE: 09/08/2025
NARRATIVE
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Due to the issuance of a Type A Citation during today's inspection, a copy of this Licensing Report must be given to each existing parent by the end of today or next day child is in care, and to any newly enrolled parents/guardians enrolled over the next 12 months from the date of this report. In addition, a copy of the LIC 9224 Acknowledgement of Receipt of Licensing Reports must be signed by each parent and kept in each child's file.

Exit interview was conducted with Education manager Alejandra Thompson. Appeal rights and report were provided. A NOTICE OF SITE VISIT WAS ISSUED, AND MUST BE POSTED FOR 30 CONSECUTIVE DAYS.
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Mario Caro
LICENSING EVALUATOR SIGNATURE:

DATE: 09/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/08/2025
LIC9099 (FAS) - (06/04)
Page: 8 of 9
Control Number 02-CC-20250714095313
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: S.S.U.C.-CESAR CHAVEZ CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 073408220
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/08/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
09/09/2025
Section Cited
CCR
101223(a)(1)
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7
101223(a)(1) Personal Rights: The licensee shall ensure that each child is accorded the following personal rights: To be accorded dignity in his/her personal relationships with staff and other persons.
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The center will plan to conduct an all staff training on personal rights, develop an agenda, and a plan to insure the incident wont reaccur. Plan and agenda will be sent to CCLD by the end of business day on POC date 09/9/25. Plan/agenda may be submitted to LPA Mario Caro via email at Mario.Caro@dss.ca.gov.
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This regulation has not been met as evidenced by: Based on interviews and record review a staff member was written up for grabbing a running child by the collar of their shirt causing the child to fall to the floor which posed an immediate personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Mario Caro
LICENSING EVALUATOR SIGNATURE:

DATE: 09/08/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/08/2025
LIC9099 (FAS) - (06/04)
Page: 9 of 9