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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073408237
Report Date: 04/08/2026
Date Signed: 04/08/2026 03:57:56 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/26/2026 and conducted by Evaluator Cherie Acosta
COMPLAINT CONTROL NUMBER: 02-CC-20260226131028
FACILITY NAME:TINY TOESFACILITY NUMBER:
073408237
ADMINISTRATOR:NELLY ORANTESFACILITY TYPE:
850
ADDRESS:1284 DAINTY AVETELEPHONE:
(925) 516-6995
CITY:BRENTWOODSTATE: CAZIP CODE:
94513
CAPACITY:52CENSUS: 26DATE:
04/08/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Nelly OrantesTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Staff handles children in an aggressive manner
Staff yell at daycare children
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Cherie Acosta and Diana Campos conducted an unannounced visit to investigate the above allegations.

During the investigation LPAs conducted interviews.
Based on interviews conducted it is determined that S1 has yelled at children in care. It is also determined that S1 has handled children in a rough manner.

Based on interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegation is to be substantiated.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Cherie Acosta
LICENSING EVALUATOR SIGNATURE:

DATE: 04/08/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 02-CC-20260226131028
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: TINY TOES
FACILITY NUMBER: 073408237
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/08/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
04/09/2026
Section Cited
CCR
101223(a)(3)
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Personal Rights.The licensee shall ensure that each child is accorded the following personal rights:To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or
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Director shall develop a written plan of action to ensure children's personal rights are not violated. Director shall submit a copy of this plan to CCL by 4/9/26
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other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning. This requirement was not met as evidenced by S1 has yelled at children and handled children in a rough manner which is an immediate risk to the health and safety of children in care

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• Failure to correct will result in a $100 per day civil penalty until corrected. Repeat violations are $250 per violation and $100 per day until corrected.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Cherie Acosta
LICENSING EVALUATOR SIGNATURE:

DATE: 04/08/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/26/2026 and conducted by Evaluator Cherie Acosta
COMPLAINT CONTROL NUMBER: 02-CC-20260226131028

FACILITY NAME:TINY TOESFACILITY NUMBER:
073408237
ADMINISTRATOR:NELLY ORANTESFACILITY TYPE:
850
ADDRESS:1284 DAINTY AVETELEPHONE:
(925) 516-6995
CITY:BRENTWOODSTATE: CAZIP CODE:
94513
CAPACITY:52CENSUS: DATE:
04/08/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Nelly OrantesTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Staff did not tend to daycare child's injury
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Cherie Acosta and Diana Campos conducted an unannounced visit to investigate the above allegations.

During the investigation LPAs conducted interviews. It was reporter by another party that a child was accidentally kicked in the eye by staff and that staff did not tend to the child. During interviews conducted LPA received conflicting information.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed unsubstantiated
Notice of Site Visit was provided and must be posted for 30 days.
Exit intervidew was conducted with Nelly Orantes.
Exit interview and report reviewed with Nelly Orantes
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Cherie Acosta
LICENSING EVALUATOR SIGNATURE:

DATE: 04/08/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 4
Control Number 02-CC-20260226131028
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: TINY TOES
FACILITY NUMBER: 073408237
VISIT DATE: 04/08/2026
NARRATIVE
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The attached type A violation is cited today and must be corrected by the due date. Upon receipt, licensee shall post and provide copies of this licensing report to parents/guardians of children in care at the facility and to parents/guardians of children newly enrolled at the facility during the next 12 months. All parents/guardians must sign an acknowledgement form of proof of receiving this report (LIC9224). The LIC 9224 must be placed in the child's file to be reviewed by licensing.

Notice of Site Visit was provided and must be posted for 30 days.
Exit interview and report reviewed with Nelly Orantes.
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Cherie Acosta
LICENSING EVALUATOR SIGNATURE:

DATE: 04/08/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4