073408260-10-14-2026-02-CC-JJAG-DZ3L2E-20261021082211

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 073408260
Report Date: 10/14/2026
Date Signed: 10/14/2026 03:56:12 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/20/2026 and conducted by Evaluator Morgan Pringle

PUBLIC

COMPLAINT CONTROL NUMBER: 02-CC-20260720122446

FACILITY NAME:	CREATIVE MONTESSORI PRESCHOOL		FACILITY NUMBER:	073408260
ADMINISTRATOR:	AKTER, SILVIA		FACILITY TYPE:	850
ADDRESS:	1350 MORAGA WAY		TELEPHONE:	(925) 377-8314
CITY:	MORAGA	STATE: CA	ZIP CODE:	94556
CAPACITY:	23	CENSUS: 7	DATE:	10/14/2026
		UNANNOUNCED	TIME BEGAN:	12:15 PM
MET WITH:	Silvia Akter		TIME COMPLETED:	03:47 PM

ALLEGATION(S):

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Staff are inappropriately restraining a daycare child.

INVESTIGATION FINDINGS:

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On 10/14/2026 at 11:53am Licensing Program Analyst (LPA) Morgan Pringle met with Director Silvia Akter for a complaint that was received alleging staff are inappropriately restraining daycare children. Present during LPAs visit were seven (7) preschool age children. No additional staff members were present upon LPAs arrival. One (1) staff member arrived at 12:30pm. Facility holds an infant license (073408259) as well where three (3) infants and one (1) staff member were present. Facility operates from 7:30am - 5:30pm, Monday - Friday.

During the complaint investigation documents were collected and interviews and observations were conducted. It was alleged that a preschool child was placed in infant/toddler low feeding chair when the child continued to cry. LPA observed the chairs in question to be tan colored low infant/toddler feeding chairs with a safety buckle and feeding tray.

Continued on LIC9099-C

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Morgan Pringle
LICENSING EVALUATOR SIGNATURE:	DATE: 10/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/14/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 4

Control Number 02-CC-20260720122446

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: CREATIVE MONTESSORI PRESCHOOL	FACILITY NUMBER: 073408260
	VISIT DATE: 10/14/2026

NARRATIVE

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The chairs are kept in the infant rooms. Through interview it was found that facility staff have placed the preschool children in the feeding chairs as a form of punishment and restraint when children are not listening or displaying unfavorable behaviors. This is a violation of children’s personal rights.

LPA determined the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22 is being cited on the attached LIC 9099D. Failure to submit Proof of Corrections (POC) by Plan of Correction date may result in civil penalties.

A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with Director Silvia Akter.

SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Morgan Pringle
LICENSING EVALUATOR SIGNATURE:	DATE: 10/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/14/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 4

Control Number 02-CC-20260720122446

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: CREATIVE MONTESSORI PRESCHOOL	FACILITY NUMBER: 073408260
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 10/14/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 10/19/2026 Section Cited CCR 101223(a)(3)	1 2 3 4 5 6 7	101223 (a) The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from corporal or unusual punishment… This requirement was not met as evidenced by:	1 2 3 4 5 6 7	Licensee will send LPA a statement explaining how the facility will handle children displaying difficult and undesired behaviors moving forward. POC will be sent to LPA Pringle by POC date.
	8 9 10 11 12 13 14	Licensee used infant/toddler sized feeding chairs as a form of punishment when children displayed difficult or undesired behaviors. This poses a potential risk to the health, safety and personal rights of the children in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Jason Jang
LICENSING EVALUATOR NAME: Morgan Pringle
LICENSING EVALUATOR SIGNATURE:	DATE: 10/14/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/14/2026

LIC9099 (FAS) - (06/04)

Page: 3 of 4

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/20/2026 and conducted by Evaluator Morgan Pringle

PUBLIC

COMPLAINT CONTROL NUMBER: 02-CC-20260720122446

FACILITY NAME:	CREATIVE MONTESSORI PRESCHOOL		FACILITY NUMBER:	073408260
ADMINISTRATOR:	AKTER, SILVIA		FACILITY TYPE:	850
ADDRESS:	1350 MORAGA WAY		TELEPHONE:	(925) 377-8314
CITY:	MORAGA	STATE:CA	ZIP CODE:	94556
CAPACITY:	23	CENSUS: 7	DATE:	10/14/2026
		UNANNOUNCED	TIME BEGAN:	12:15 PM
MET WITH:	Silvia Akter		TIME COMPLETED:	03:47 PM

ALLEGATION(S):

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Staff are mishandling the daycare children while in care.

INVESTIGATION FINDINGS:

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On 10/14/2026 at 11:53am Licensing Program Analyst (LPA) Morgan Pringle met with Licensee/Director Silvia Akter for a complaint that was received alleging staff are mishandling the daycare children while in care. Present during LPAs visit were seven (7) preschool age children. No additional staff members were present upon LPAs arrival. One (1) staff member arrived at 12:30pm. Facility holds an infant license (073408259) as well where three (3) infants and one (1) staff member were present. Facility operates from 7:30am - 5:30pm, Monday - Friday.

During the complaint investigation documents were collected and interviews and observations were conducted. Due to conflicting information received during the investigation LPA determined although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is UNSUBSTANTIATED. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with Licensee/Director Silvia Akter.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Morgan Pringle
LICENSING EVALUATOR SIGNATURE:	DATE: 10/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/14/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 4 of 4