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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073408589
Report Date: 04/29/2025
Date Signed: 04/29/2025 11:56:52 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/11/2025 and conducted by Evaluator Catherine Fernandes
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20250311143804
FACILITY NAME:ROBINSON, SHLANDAFACILITY NUMBER:
073408589
ADMINISTRATOR:ROBINSON, SHLANDAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(510) 978-3227
CITY:ANTIOCHSTATE: CAZIP CODE:
94531
CAPACITY:14CENSUS: 2DATE:
04/29/2025
UNANNOUNCEDTIME BEGAN:
11:22 AM
MET WITH:Shlanda RobinsonTIME COMPLETED:
12:05 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee is operating beyond the terms and conditions of the license
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On April 29, 2025, at 11:22am, Licensing Program Analysts (LPAs) Catherine Fernandes and Indira Loza arrived unannounced on a complaint investigation and met with Licensee Shlanda Robinson. Present in care were two preschoolers. During the investigation LPAs did a walk through of the home, reviewed documents, and conducted interviews.

On 3/12/25, 4/4/25, and during todays inspection LPAs observed the licensee to be in ratio, however the documents reviewed during the investigation provided conflicting information therefore the complaint is unsubstantiated. Licensee has also confirmed she is never over ratio. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted with Licensee
Report and Notice a site visit provided.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Catherine Fernandes
LICENSING EVALUATOR SIGNATURE:

DATE: 04/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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