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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073408658
Report Date: 07/29/2026
Date Signed: 07/29/2026 02:22:08 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/27/2026 and conducted by Evaluator Jaleesa Jackson
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20260627102337
FACILITY NAME:VOLOKH, REGINAFACILITY NUMBER:
073408658
ADMINISTRATOR:VOLOKH, REGINAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(925) 300-3496
CITY:WALNUT CREEKSTATE: CAZIP CODE:
94598
CAPACITY:14CENSUS: 5DATE:
07/29/2026
UNANNOUNCEDTIME BEGAN:
01:15 PM
MET WITH:Regina VolokhTIME COMPLETED:
02:40 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Provider spoke to day care child(ren) in an inappropriate manner
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 7/29/2026, Licensing Program Analyst (LPA) Jaleesa Jackson met with Facility Representative Nataliia Ivan to deliver the finding of a complaint filed against the Family Child Care Home regarding the above allegation. Present for the inspection were 2 fingerprint cleared assistants, 2 preschool aged children, and 3 infants. Licensee Regina Volokh arrived at the home at 1:40PM.

Based on interviews conducted and observations, the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore, the allegation is UNSUBSTANTIATED.

A notice of site visit was given and must remain posted for 30 days.

Appeal Rights were given and discussed. An exit interview was conducted with Licensee Regina Volokh.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Jaleesa Jackson
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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