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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073408875
Report Date: 10/08/2025
Date Signed: 10/08/2025 10:42:44 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/18/2025 and conducted by Evaluator Dana Santiago
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20250918112949
FACILITY NAME:LIFEPOINT PRESCHOOLFACILITY NUMBER:
073408875
ADMINISTRATOR:MULLENS, AMYFACILITY TYPE:
830
ADDRESS:3425 CONCORD BLVDTELEPHONE:
(925) 682-6728
CITY:CONCORDSTATE: CAZIP CODE:
94519
CAPACITY:12CENSUS: 5DATE:
10/08/2025
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Ms. LetiTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Staff operate out of ratio
INVESTIGATION FINDINGS:
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On 10/8/2025 at 8:30 AM, Licensing Program Analyst (LPA) Dana Santiago conducted an Unannounced Complaint Investigation at Lifepoint Preschool in Concord. LPA met with Ms. Leti explained purpose of investigation. Finding for the above allegation was delivered during the inspection. On initial visit on 9/23/2025, LPA observed a teacher's aide with 4 infants without supervision of a fully qualified teacher. LPA informed administrator of the regulations for infant care. Administrator reassigned the aide to Jungle Cubs under supervision of a fully qualified teacher and assigned another fully qualified teacher to the 4 infants in Teddy Bears classroom. Administrator had since reaaranged the teacher's daily schedules to get in compliance with California Code of Regulation, Title 22. Administrator stated there are 10 children enrolled. Complainant alleges that Staff operate out of ratio. During the course of the investigation on 10/08/2025, LPA inspected the facility, reviewed records, and conducted interviews. During today's visit, LPA observed the Teddy Bears classroom had 5 infants with 1 staff caring and supervisiving children alone from 8:20am- 8:25am and alone with a total of 6 infants from 8:25AM to 9AM when the other teachers arrived. At 9:06AM LPA observed 1 fully qualified staff in the Teddy Bears classroom with 4 infants and 1 fully qualified teacher with an aide in the Jungle Cubs classroom with 3 infants.
*CON'T ON LIC 9099C*
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Dana Santiago
LICENSING EVALUATOR SIGNATURE:

DATE: 10/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/08/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 02-CC-20250918112949
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: LIFEPOINT PRESCHOOL
FACILITY NUMBER: 073408875
VISIT DATE: 10/08/2025
NARRATIVE
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It was determined that facility was out of ratio. Based on the interviews and information obtained throughout the investigation, the preponderance of evidence standard has been met. Therefore, the allegation is SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 is being cited on 9099-D page.

LPA Santiago informed that this report dated 10/08/2025 with 1 Type A citation which shall be posted for 30 consecutive days as there is immediate risk to the health, safety, or personal rights of children in care.

Furthermore, LPA Santiago informed the Director to provide a copy of this licensing report dated 10/08/2025 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.


Exit interview was conducted with Ms. Arlene Mclean . Appeal rights were provided. A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 CONSECUTIVE DAYS.
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Dana Santiago
LICENSING EVALUATOR SIGNATURE:

DATE: 10/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/08/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 02-CC-20250918112949
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: LIFEPOINT PRESCHOOL
FACILITY NUMBER: 073408875
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/08/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
10/09/2025
Section Cited
CCR
101416.5(b)
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101416.5(b) Staff-Infant Ratio

(b) There shall be a ratio of one teacher for every four infants in attendance.
This requirement has not been met as evidenced by:
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By end of business day 10/9/2025, Administrator will submit a written statement on how facility will come back into compliance. Failure to correct will result in a $100 per day civil penalty until corrected. Repeat violations are $250 per violation and $100 per day until corrected.
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Based on observations and records, the licensee did not comply with the section cited above when LPA observed 1aide teacher supervising 4 infants alone and 1 fully qualified teacher with 5-6 infants alone which poses an immediate risk to the health, safety or personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Dana Santiago
LICENSING EVALUATOR SIGNATURE:

DATE: 10/08/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/08/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4