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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073408875
Report Date: 11/05/2025
Date Signed: 11/05/2025 03:30:48 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/18/2025 and conducted by Evaluator Dana Santiago
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20250918112949
FACILITY NAME:LIFEPOINT PRESCHOOLFACILITY NUMBER:
073408875
ADMINISTRATOR:MULLENS, AMYFACILITY TYPE:
830
ADDRESS:3425 CONCORD BLVDTELEPHONE:
(925) 682-6728
CITY:CONCORDSTATE: CAZIP CODE:
94519
CAPACITY:12CENSUS: 6DATE:
11/05/2025
UNANNOUNCEDTIME BEGAN:
01:10 PM
MET WITH:Arlene McleanTIME COMPLETED:
03:45 PM
ALLEGATION(S):
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9
Staff caused bruising to infant for the first allegation
INVESTIGATION FINDINGS:
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5
6
7
8
9
10
11
12
13
On 11/5/2025, Licensing Program Analysts (LPAs) Dana Santiago and Ashley Hollinger conducted an unannounced Subsequent Complaint Investigation at Lifepoint Preschool. LPAs met with Arlene Mclean and explained the purpose of today’s inspection. During today's inspection, there was 6 infants in care. The finding for the above allegation was delivered during the inspection. Complainant alleges that staff caused bruising to infant. During the course of the investigation LPAs completed a physical plant inspection, reviewed facility records, and conducted interviews. Based on the interviews and information obtained throughout the investigation, the allegation is UNSUBSTANTIATED which means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. No deficiencies have been cited for this allegation.

Exit interview conducted with Arlene Mclean. Notice of site was given and must be posted for 30 days. Appeal rights were provided.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Dana Santiago
LICENSING EVALUATOR SIGNATURE:

DATE: 11/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/18/2025 and conducted by Evaluator Dana Santiago
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20250918112949

FACILITY NAME:LIFEPOINT PRESCHOOLFACILITY NUMBER:
073408875
ADMINISTRATOR:MULLENS, AMYFACILITY TYPE:
830
ADDRESS:3425 CONCORD BLVDTELEPHONE:
(925) 682-6728
CITY:CONCORDSTATE: CAZIP CODE:
94519
CAPACITY:12CENSUS: 6DATE:
11/05/2025
UNANNOUNCEDTIME BEGAN:
01:10 PM
MET WITH:Arlene McleanTIME COMPLETED:
03:45 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Other- Staff co-mingle preschool child with infant program
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 11/5/2025, Licensing Program Analysts (LPAs) Dana Santiago and Ashley Hollinger conducted an unannounced Subsequent Complaint Investigation at Lifepoint Preschool and met with the Arlene Mclean and explained the purpose of investigation. Complainant alleges that the staff co-mingle preschool child with infant program. During course of investigation, LPAs conducted facility inspection, observations, and interviews. Through multiple interviews it was determined that a preschool aged child was in the infant classroom on at least one occurence while a parent was taking another child to the bathroom. It was determined that the facility is not in compliance with the scope of their license which poses a potential risk to the Health, Safety or Personal Rights to children in care.
Based on the interviews and information obtained throughout the investigation, the preponderance of evidence standard has been met. Therefore, the allegation is SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 is being cited on 9099-D page.
Exit interview was conducted with Arlene Mclean. A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 DAYS. Appeal Rights Provided.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Dana Santiago
LICENSING EVALUATOR SIGNATURE:

DATE: 11/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 02-CC-20250918112949
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: LIFEPOINT PRESCHOOL
FACILITY NUMBER: 073408875
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/05/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/20/2025
Section Cited
CCR
101161(a)
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101161(a) Limitations on Capacity
(a) A licensee shall not operate a child care center beyond the conditions and limitations specified on the license, including the capacity limitation.
This requirement was not met as evidenced by:
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7
Facility will submit a signed and dated statement of understanding of this regulation that the preschoolers and infants are not to be together in the same classroom at any time. Statement will be sent to LPA by email by POC date.
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14
 according to interviews on at least one occasion a preschool aged child had comingled with infants in an infant : according to interviews on at least one occasion a preschool aged child had comingled with infants in an infant classroom.
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9
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14
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7
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7
1
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7
1
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5
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7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Dana Santiago
LICENSING EVALUATOR SIGNATURE:

DATE: 11/05/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3