<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073408880
Report Date: 11/03/2022
Date Signed: 11/03/2022 03:36:35 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/26/2022 and conducted by Evaluator Tasha Hackett-Alexander
COMPLAINT CONTROL NUMBER: 02-CC-20221026121222
FACILITY NAME:GARDEN COMMUNITY PRESCHOOL, THEFACILITY NUMBER:
073408880
ADMINISTRATOR:CADY, MELISSAFACILITY TYPE:
850
ADDRESS:1015 OAK GROVE ROADTELEPHONE:
(925) 671-2979
CITY:CONCORDSTATE: CAZIP CODE:
94518
CAPACITY:39CENSUS: 29DATE:
11/03/2022
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:MELISSA CADYTIME COMPLETED:
03:45 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
PERSONAL RIGHTS- Staff members engaged in verbal altercation in the presence of day-care children.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
LICENSING PROGRAM ANALYST TASHA ALEXANDER MET WITH CENTER OWNER MELISSA CADY AND CENTER DIRECTOR HAILEY DAUGHTRITY IN REGARDS TO THE ABOVE COMPLAINT ALLEGATION.


UPON ARRIVAL THERE ARE 29 CHILDREN PRESENT ALONG WITH 6 STAFF. TODAY STAFF INTERVIEWS WERE CONDUCTED. INTERVIEWS REVEALED THAT DUE TO MISCOMMUNICATION, A STAFF MEMBER BECAME UPSET AND RAISED THEIR VOICE TOWARDS ANOTHER STAFF MEMBER IN THE PRESENCE OF DAY CARE CHILDREN.

BASED ON LPAs OBSERVATIONS AND INTERVIEWS WHICH WERE CONDUCTED AND RECORD REVIEWS, THE PREPONDERANCE OF EVIDENCE STANDARD HAS BEEN ME, THEREFORE THE ABOVE ALLEGATION IS FOUND TO BE SUBSTANTIATED. California Code of Regulations, Title 22, Division & Chapter 12 number 1, are being cited on the attached LIC. 9099D.”

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Loretta Dyson
LICENSING EVALUATOR NAME: Tasha Hackett-Alexander
LICENSING EVALUATOR SIGNATURE:

DATE: 11/03/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/03/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 02-CC-20221026121222
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: GARDEN COMMUNITY PRESCHOOL, THE
FACILITY NUMBER: 073408880
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/03/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/17/2022
Section Cited
CCR
101223(a)(3)
1
2
3
4
5
6
7
101223 Personal Rights
(a) The licensee shall ensure that each child is accorded the following personal rights:
(3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning.
1
2
3
4
5
6
7
THE STAFF MEMBER WHO RAISED THEIR VOICE NO LONGER WORKS AT THE FACILITY. THE FACILITY WAS PREVIOUSLY CITED FOR PERSONAL RIGHTS VIOLATION AND WAS INSTRUCTED TO HAVE STAFF REVIEW PERSONAL THE RIGHTS VIDEOS AND SUBMIT A SUMMARY OF SAID VIDEOS. LICENSEE HAS ALSO IMPLEMENTED A TRAINING ON RESPECT FOR OTHERS FOR ONBOARDING EMPLOYEES AND A DISCIPLINE POLICY FOR VERBAL ALTERCATIONS/RUDENESS TO OTHERS IN THE PRESENCE OF CHILDREN. THEY WILL ALSO CONTINUE TO IMPLEMENT THE INFORMATION OBTAINED FROM THE PERSONAL RIGHTS VIDEOS TO ENSURE PROFESSIONALISM IN THE WORKPLACE.
8
9
10
11
12
13
14
THIS EVIDENCE WAS NOT MET AS EVIDENCED BY: STAFF MEMBERS ENGAGED IN A VERBAL ALTERCATION IN THE PRESENCE OF DAY CARE CHILDREN
8
9
10
11
12
13
14
LICENSEE WILL SUBMIT A SUMMARY EXPLAINING THE NEW POLICIES AND HOW THEY WILL BE IMPLEMENTED TO COMMUNITY CARE LICENSING BY 11/17/22
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Loretta Dyson
LICENSING EVALUATOR NAME: Tasha Hackett-Alexander
LICENSING EVALUATOR SIGNATURE:

DATE: 11/03/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/03/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2