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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073408918
Report Date: 03/04/2025
Date Signed: 03/04/2025 10:01:34 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/17/2025 and conducted by Evaluator Mario Caro
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20250117142956
FACILITY NAME:KID TIME, INC.FACILITY NUMBER:
073408918
ADMINISTRATOR:CASWELL, ANGELAFACILITY TYPE:
830
ADDRESS:2551 PLEASANT HILL ROADTELEPHONE:
(925) 930-6550
CITY:PLEASANT HILLSTATE: CAZIP CODE:
94523
CAPACITY:12CENSUS: 9DATE:
03/04/2025
UNANNOUNCEDTIME BEGAN:
08:46 AM
MET WITH:Caswell, AngelaTIME COMPLETED:
10:15 AM
ALLEGATION(S):
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Staff did not prevent child from harming another child in care
INVESTIGATION FINDINGS:
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On 03/04/25 at 8:40 am Licensing Program Analyst (LPA) Mario Caro conducted a complaint investigation and delivered the findings. LPA met with Director Angela Cazwell. Present during the visit were Director, 4 staff members, and 9 infants in care. During the course of the investigation LPA toured the facility, obtained copies of relevant documents and conducted interviews with staff, children, and parents.

An allegation was made that Staff did not prevent child from harming another child in care. Interviews and investigation indicated over a course of several months there were multiple biting incidents some occurring more then once a week. Based on the interviews and information obtained throughout the investigation, the preponderance of evidence standard has been met. Therefore, the allegation is SUBSTANTIATED. California Code of Regulation 101223(a)(2), Title 22, Division 12 is being cited on 9099-D page.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Mario Caro
LICENSING EVALUATOR SIGNATURE:

DATE: 03/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/17/2025 and conducted by Evaluator Mario Caro
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20250117142956

FACILITY NAME:KID TIME, INC.FACILITY NUMBER:
073408918
ADMINISTRATOR:CASWELL, ANGELAFACILITY TYPE:
830
ADDRESS:2551 PLEASANT HILL ROADTELEPHONE:
(925) 930-6550
CITY:PLEASANT HILLSTATE: CAZIP CODE:
94523
CAPACITY:12CENSUS: 9DATE:
03/04/2025
UNANNOUNCEDTIME BEGAN:
08:46 AM
MET WITH:Caswell, AngelaTIME COMPLETED:
10:15 AM
ALLEGATION(S):
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8
9
Staff did not maintain a sanitary environment for children in care
INVESTIGATION FINDINGS:
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13
On 03/04/25 at 8:40 am Licensing Program Analysts (LPA) Mario Caro conducted a complaint investigation and delivered the findings. LPA met with Director Angela Caswell. Present during the visit were Director, 4 staff members, and 9 infants in care. During the course of the investigation LPA toured the facility, obtained copies of relevant documents and conducted interviews with staff, children, and parents.

Interviews and observation indicated conflicting information therefore the allegation is UNSUBSTANTIATED which means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. No Deficiency has been cited for this allegation. Exit interview conducted with Director. Appeal rights were provided.

A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 CONSECUTIVE DAYS
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Mario Caro
LICENSING EVALUATOR SIGNATURE:

DATE: 03/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 02-CC-20250117142956
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: KID TIME, INC.
FACILITY NUMBER: 073408918
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/04/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/04/2025
Section Cited
CCR
101223(a)(2)
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Personal Rights:(a)The licensee shall ensure that each child is accorded the following personal rights:(2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.

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The center will conduct an all staff training on personal rights, develop an agenda, and a plan to insure the incident wont reaccur. POC Cleared during visit.
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This requirement has not been met as evidenced by: Based on interview,over a course of several months there were multiple biting incidents some occurring more then once a week which poses an potential risk to the health, safety or personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Mario Caro
LICENSING EVALUATOR SIGNATURE:

DATE: 03/04/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/04/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3