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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073408951
Report Date: 02/18/2025
Date Signed: 02/18/2025 02:49:06 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/16/2025 and conducted by Evaluator Mario Caro
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20250116093701
FACILITY NAME:KIDS FIRST ACADEMYFACILITY NUMBER:
073408951
ADMINISTRATOR:AIMEE KRISTINA G. CARRILLOFACILITY TYPE:
850
ADDRESS:3764 CLAYTON RDTELEPHONE:
(925) 323-1737
CITY:CONCORDSTATE: CAZIP CODE:
94521
CAPACITY:40CENSUS: 15DATE:
02/18/2025
UNANNOUNCEDTIME BEGAN:
01:04 PM
MET WITH:Barcena, Monica TIME COMPLETED:
03:03 PM
ALLEGATION(S):
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8
9
 Facility Staff handled child in a rough manner
INVESTIGATION FINDINGS:
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5
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7
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10
11
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13
On 02/18/25 at 1:30 AM, Licensing Program Analyst (LPA) Mario Caro conducted a Complaint Investigation and delivered findings at Kids First Academy child care center. LPA met with Director Monica Barcena, and explained the purpose of today's inspection. During today's inspection, there were 15 children in care. LPA toured the facility, observed classrooms, and obtained relevant documents.

An allegation was made that staff were handling children in a rough manner. On 01/22/25 LPA Caro and the owner of the facility observed video footage of an altercation between two children in which the a staff member seperted the two by pulling one of the children from under the other by the arm. Based on the interviews and information obtained throughout the investigation, the preponderance of evidence standard has been met. Therefore, the allegation is SUBSTANTIATED. California Code of Regulation 101223(a)(1), Title 22, Division 12 is being cited on 9099-D page.

Exit interview was conducted with Director Monica Barcena.
Report and Appeal Rights provided
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Mario Caro
LICENSING EVALUATOR SIGNATURE:

DATE: 02/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/16/2025 and conducted by Evaluator Mario Caro
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20250116093701

FACILITY NAME:KIDS FIRST ACADEMYFACILITY NUMBER:
073408951
ADMINISTRATOR:AIMEE KRISTINA G. CARRILLOFACILITY TYPE:
850
ADDRESS:3764 CLAYTON RDTELEPHONE:
(925) 323-1737
CITY:CONCORDSTATE: CAZIP CODE:
94521
CAPACITY:40CENSUS: 15DATE:
02/18/2025
UNANNOUNCEDTIME BEGAN:
01:04 PM
MET WITH:Barcena, Monica TIME COMPLETED:
03:03 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Lack of supervision
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
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12
13
On 02/18/25 at 1:30 AM, Licensing Program Analyst (LPA) Mario Caro conducted a Complaint Investigation and delivered findings at Kids First Academy child care center. LPA met with Director Monica Barcena, and explained the purpose of today's inspection. During today's inspection, there were 15 children in care. LPA toured the facility, observed classrooms, and obtained relevant documents.

Interviews indicated conflicting information therefore the allegation is UNSUBSTANTIATED which means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. No Deficiency has been cited for this allegation.

Exit interview was conducted with Director Monica Barcena.
Report and Appeal Rights provided
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Mario Caro
LICENSING EVALUATOR SIGNATURE:

DATE: 02/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 5 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/16/2025 and conducted by Evaluator Mario Caro
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20250116093701

FACILITY NAME:KIDS FIRST ACADEMYFACILITY NUMBER:
073408951
ADMINISTRATOR:AIMEE KRISTINA G. CARRILLOFACILITY TYPE:
850
ADDRESS:3764 CLAYTON RDTELEPHONE:
(925) 323-1737
CITY:CONCORDSTATE: CAZIP CODE:
94521
CAPACITY:40CENSUS: 15DATE:
02/18/2025
UNANNOUNCEDTIME BEGAN:
01:04 PM
MET WITH:Barcena, Monica TIME COMPLETED:
03:03 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff didn't report incident to parent
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 02/18/25 at 1:30 AM, Licensing Program Analyst (LPA) Mario Caro conducted a Complaint Investigation and delivered findings at Kids First Academy child care center. LPA met with Director Monica Barcena, and explained the purpose of today's inspection. During today's inspection, there were 15 children in care. LPA toured the facility, observed classrooms, and obtained relevant documents.

An allegation was made that staff didn't report and altercation between two children on pick up. Interviews indictated that upon the initial pickup parents of the children weren't initially notified of the altercation. Based on the interviews and information obtained throughout the investigation, the preponderance of evidence standard has been met. Therefore, the allegation is SUBSTANTIATED.California Code of Regulation 101212(d)(1)(C)(f), Title 22, Division 12 is being cited on 9099-D page.

Exit interview was conducted with Director Monica Barcena.
Report and Appeal Rights provided
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Mario Caro
LICENSING EVALUATOR SIGNATURE:

DATE: 02/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 02-CC-20250116093701
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: KIDS FIRST ACADEMY
FACILITY NUMBER: 073408951
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/18/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Request Denied
Type B
02/18/2025
Section Cited
CCR
101212(d)(1)(C)(f)
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7
Reporting Requirements: a report shall be made to the Department by telephone or fax within the Department's next working day and during its normal business hours. In addition, a written report containing the information specified in (d)(2) below shall be submitted to the Department within seven days following the occurrence of such event
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Prior to the initial complaint investigation the facility submitted a UIR to ccld for the incident named in the complaint. POC cleared by visit.
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14

(C)Any unusual incident or child absence that threatens the physical or emotional health or safety of any child. Based on interviews and observations staff didn't report an incident to a parent on pick up which is a potential personal rights risk to children in care.
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14
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1
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Mario Caro
LICENSING EVALUATOR SIGNATURE:

DATE: 02/18/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/18/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 02-CC-20250116093701
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: KIDS FIRST ACADEMY
FACILITY NUMBER: 073408951
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/18/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Request Denied
Type B
03/18/2025
Section Cited
CCR
101223(a)(1)
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7
Personal Rights: The licensee shall ensure that each child is accorded the following personal rights: To be accorded dignity in his/her personal relationships with staff and other persons. This regulation has not been met as evidenced by:
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The center will plan to conduct an all staff training on personal rights, develop an agenda, and a plan to insure the incident wont reaccur. Plan and agenda will be sent to CCLD by POC date 03/18/25.
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Based on interviews and observations staff handled a child in a rough manner which is a potential personal rights risk to children in care.
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14
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7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Mario Caro
LICENSING EVALUATOR SIGNATURE:

DATE: 02/18/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/18/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5