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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 073409271
Report Date: 05/20/2025
Date Signed: 05/20/2025 02:18:30 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/21/2025 and conducted by Evaluator Kareeca Sykes
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20250421095607
FACILITY NAME:MAGANA CASTILLO, RAQUELFACILITY NUMBER:
073409271
ADMINISTRATOR:MAGANA CASTILLO, RAQUELFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(510) 778-5872
CITY:RICHMONDSTATE: CAZIP CODE:
94805
CAPACITY:14CENSUS: 10DATE:
05/20/2025
UNANNOUNCEDTIME BEGAN:
12:05 PM
MET WITH:RAQUEL MAGANA CASTILLOTIME COMPLETED:
01:15 PM
ALLEGATION(S):
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The facility operating out of capacity.
INVESTIGATION FINDINGS:
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On 05/20/2025 at 12:05PM Licensing Program Analyst (LPA) Kareeca "Reeca" Sykes conducted an Unannounced Subsequent Complaint Investigation at Raquel Magana Castillo's Large Family Childcare Home. LPA met with Assistant Jeymi Castillo and explained purpose of the visit, shortly after Licensee Raquel Magana Castillo arrived at the home. LPA observed 10 children in care (8 preschool ; 2 school age) and Licensee has stated there are 21 children enrolled. Finding for the above allegation was delivered during the inspection.Complainant alleges that the facility is operating out of capacity. During the course of the investigation, LPA inspected the facility, reviewed records and conducted interviews.
It was determined that the facility has operated out of ratio, and was observed to have over 14 children in care. Based on the interviews and information obtained throughout the investigation, the preponderance of evidence standard has been met. Therefore, the allegation is SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 is being cited on 9099-D page.
Exit interview was conducted with Licensee Raquel Magana Castillo. Appeal rights were provided.
A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 CONSECTIVE DAYS.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Kareeca Sykes
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 02-CC-20250421095607
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: MAGANA CASTILLO, RAQUEL
FACILITY NUMBER: 073409271
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/20/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/06/2025
Section Cited
CCR
102416.5(d)(2)
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For a Large Family Child Care Home, the maximum number of children for whom care may be provided at any one time when there is an assistant provider in the home shall be .... More than twelve and up to fourteen children. This requirement has not been met as evidenced by:
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By COB 06/06/2025, licensee stated they will submit a written statement on how facility remain in compliance. Failure to correct will result in a $100 per day civil penalty until corrected. Repeat violations are $250 per violation and $100 per day until corrected.
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Based on interviews, observation, and record review, the licensee did not comply with the section cited above when LPA observed photos of 16 children in care by Licensee which poses an immediate risk to the health, safety or personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Kareeca Sykes
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3