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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 074700019
Report Date: 01/15/2026
Date Signed: 01/16/2026 02:11:42 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/30/2025 and conducted by Evaluator Megan Vigil
PUBLIC
COMPLAINT CONTROL NUMBER: 47-HC-20251230153434
FACILITY NAME:ACCENTCARE OF CA - WALNUT CREEKFACILITY NUMBER:
074700019
ADMINISTRATOR:DEVENCENZI, JANAFACILITY TYPE:
300
ADDRESS:1910 OLYMPIC BLVD. STE 235TELEPHONE:
(925) 685-9555
CITY:WALNUT CREEKSTATE: CAZIP CODE:
94956
CAPACITY:CENSUS: DATE:
01/15/2026
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Cynthia PonceTIME COMPLETED:
02:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
HCA did not provide services to client as contracted.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Home Care Services Branch (HCSB) Enforcement Analysts (EA) Megan Vigil and EA Yolanda Hankerson arrived at the location of the Home Care Organization (HCO) for the purpose of conducting a complaint investigation.
Upon arrival, EAs Vigil and Hankerson were greeted by office staff. The designee, Cynthia Ponce, could not be physically present at the location. As a result, a conference call interview was conducted. Ponce was cooperative and responsive to all questions posed by EA’s. Ponce provided explanations regarding scenarios related to Home Care Aide (HCA) attendance concerns and outlined the HCO’s established attendance and disciplinary policies. Ponce explained that the HCO has an internal department responsible for investigating attendance-related occurrences involving HCAs. Ponce indicated that if a situation needs reporting, the HCO submits and maintains documentation on file.
Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted. A copy of the 9099 and appeal rights were provided.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wendy Scott
LICENSING EVALUATOR NAME: Megan Vigil
LICENSING EVALUATOR SIGNATURE:

DATE: 01/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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