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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 074700039
Report Date: 03/14/2023
Date Signed: 03/14/2023 03:14:57 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/08/2022 and conducted by Evaluator Ramsey Chimienti
PUBLIC
COMPLAINT CONTROL NUMBER: 47-HC-20220808152853
FACILITY NAME:THEKEY OF CALIFORNIA, LLCFACILITY NUMBER:
074700039
ADMINISTRATOR:CHEN XIEFACILITY TYPE:
300
ADDRESS:1600 SOUTH MAIN ST. STE 320TELEPHONE:
(650) 208-2390
CITY:WALNUT CREEKSTATE: CAZIP CODE:
94596
CAPACITY:CENSUS: DATE:
03/14/2023
UNANNOUNCEDTIME BEGAN:
12:45 PM
MET WITH:Dulce ColemanTIME COMPLETED:
02:45 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Working Unregistered Caregivers
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 3/14/23, Associate Governmental Program Analyst (AGPA) Ramsey Chimienti, met with Dulce Coleman regarding the above complaint allegation and to conduct an initial licensing inspection of the Home Care Organization (HCO).
Based on the 20 files reviewed, observations and evidence that was collected it was concluded that The Key located at 1600 South Main St. Ste 320, Walnut Creek, CA 94956 is properly onboarding caregivers and verifying registration eligibility prior to contact with clients.
Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wendy Scott
LICENSING EVALUATOR NAME: Ramsey Chimienti
LICENSING EVALUATOR SIGNATURE:

DATE: 03/14/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/14/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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