<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 074700051
Report Date: 04/13/2026
Date Signed: 04/13/2026 04:04:44 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/20/2026 and conducted by Evaluator Megan Vigil
PUBLIC
COMPLAINT CONTROL NUMBER: 47-HC-20260220091450
FACILITY NAME:ALLPRO STAFFNET LIMITED LIABILITY COMPANYFACILITY NUMBER:
074700051
ADMINISTRATOR:KELLEY, ANGELAFACILITY TYPE:
300
ADDRESS:1280 CENTRAL BLVD, STE HTELEPHONE:
(615) 848-1377
CITY:BRENTWOODSTATE: CAZIP CODE:
94513
CAPACITY:CENSUS: DATE:
04/13/2026
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Kelsey ContrerasTIME COMPLETED:
02:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Home Care Aides have not completed the required training hours
Home Care Aides do not have a fingerprint clearance or exemption
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Home Care Services Branch (HCSB), Enforcement Analyst (EA), Megan Vigil arrived at location of Home Care Organization (HCO) for the purpose of a complaint investigation. EA Vigil requested payroll records for the past six months and randomly selected active caregivers for personnel file review. Interviews were conducted to verify information obtained from the documentation. Upon review, AGPA Vigil discussed findings with the designee, who did not have prior access to HCA records or training on how to retrieve them before the inspection. Access was granted during the visit, and multiple systems were used to obtain records. The HCO failed to ensure compliance with licensing requirements regarding caregivers and were missing required documentation and/or incomplete. The investigation was conducted at the Brentwood 074700051, as the Sacramento 344700172 and Fresno 104700094 locations were reported to be closing. Compliance for all locations was assessed during this review. Based on AGPA's observations and interviews which were conducted and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. An exit interview was conducted. The 9099 and 9099D reports and appeal rights were provided.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wendy Scott
LICENSING EVALUATOR NAME: Megan Vigil
LICENSING EVALUATOR SIGNATURE:

DATE: 04/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/13/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 47-HC-20260220091450
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
FACILITY NAME: ALLPRO STAFFNET LIMITED LIABILITY COMPANY
FACILITY NUMBER: 074700051
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/13/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
04/17/2026
Section Cited
1796.43
1
2
3
4
5
6
7
...(a) Home care organizations that employ
affiliated home care aides shall ensure the affiliated home care aides are cleared on the home care
aide registry before placing the individual in direct
contact with clients...
1
2
3
4
5
6
7
The licensee must submit proof of clearance and registration for all active HCA either by a screen capture from the HCA Registry Search site or a Guardian Clearance letter reflecting “Eligible–Clearance,” via email to megan.vigil@dss.ca.gov by 04/17/2026.
8
9
10
11
12
13
14
Home Care Aides (HCAs) were not cleared or deemed eligible on the Home Care Aide Registry prior to providing services to the public. This poses an immediate health and safety risk to clients in care.
8
9
10
11
12
13
14
The Home Care Aides (HCAs) must be removed from all client shifts immediately until their HCA status is confirmed "eligible/cleared" on the HCA Registry.
Type B
04/27/2026
Section Cited
1796.44
1
2
3
4
5
6
7
(a) A licensee shall ensure that prior to providing…services...shall complete the training requirements...(b) An affiliated home care aide shall complete a minimum of five hours of entry-level training prior to presence with a client...shall complete a minimum of five hours of annual training.
1
2
3
4
5
6
7
The licensee must submit a copy of the training log via email to megan.vigil@dss.ca.gov for all the Home Care Aide (HCA) by 04/27/2026.
8
9
10
11
12
13
14
The Home Care Organization (HCO) did not maintain initial/annual training records for hired Home Care Aides (HCAs) actively providing services to clients, posing a potential health and safety risk to clients in care.
8
9
10
11
12
13
14
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Wendy Scott
LICENSING EVALUATOR NAME: Megan Vigil
LICENSING EVALUATOR SIGNATURE:

DATE: 04/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/13/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2