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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 074700079
Report Date: 11/13/2025
Date Signed: 11/13/2025 03:55:35 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/09/2025 and conducted by Evaluator Megan Vigil
PUBLIC
COMPLAINT CONTROL NUMBER: 47-HC-20251009124026
FACILITY NAME:GOOD CAREGIVER, THEFACILITY NUMBER:
074700079
ADMINISTRATOR:ONSTOTT, ALAYNEFACILITY TYPE:
300
ADDRESS:2129 PTARMIGAN DR. #2TELEPHONE:
(855) 210-2273
CITY:WALNUT CREEKSTATE: CAZIP CODE:
94595
CAPACITY:CENSUS: DATE:
11/13/2025
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Alayne Onscott TIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Home Care Organization (HCO) is financially abusing client.
INVESTIGATION FINDINGS:
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Home Care Services Branch (HCSB), Enforcement Analyst (EA), Megan Vigil met with Licensee, Alayne Onscott of the Home Care Organization (HCO) for the purpose of a complaint investigation.
Based on the review of documentation provided by the licensee, including client service agreements, invoicing and billing records, payment records, scheduling logs, and care notes, as well as interviews conducted with relevant individuals, there was insufficient evidence to support the allegation of financial abuse.The information obtained did not demonstrate that the HCO or its staff engaged in any unauthorized use of the client’s finances.The licensee Onscott was cooperative throughout the investigation, promptly submitting all requested records and providing clarification when needed. No documentation or testimony collected established that financial abuse occurred.
Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted. A copy of the 9099 and appeal rights were provided.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wendy Scott
LICENSING EVALUATOR NAME: Megan Vigil
LICENSING EVALUATOR SIGNATURE:

DATE: 11/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/13/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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