075600335-10-7-2021-15-AS-KHOS-CBPTFT-20220216134205

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 075600335
Report Date: 10/07/2021
Date Signed: 10/07/2021 09:42:18 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/29/2021 and conducted by Evaluator Lizette Francisco

PUBLIC

COMPLAINT CONTROL NUMBER: 15-AS-20210929111130

FACILITY NAME:	REUTLINGER COMMUNITY, THE		FACILITY NUMBER:	075600335
ADMINISTRATOR:	KAUR, RAMANDEEP		FACILITY TYPE:	741
ADDRESS:	4000 CAMINO TASSAJARA		TELEPHONE:	(925) 648-2800
CITY:	DANVILLE	STATE: CA	ZIP CODE:	94526
CAPACITY:	120	CENSUS: 77	DATE:	10/07/2021
		UNANNOUNCED	TIME BEGAN:	08:40 AM
MET WITH:	Clara Allen, Executive Director		TIME COMPLETED:	09:55 AM

ALLEGATION(S):

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Facility is not taking precautions to mitigate risks of spreading COVID-19.

INVESTIGATION FINDINGS:

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On 10/7/2021 starting at 8:40am, Licensing Program Analysts (LPAs) L. Francisco and J. Clancy-Czuleger arrived unannounced to conduct complaint investigation for the above allegation. LPAs met with Executive Director, Clara Allen.

During the course of the investigation, LPAs obtained information and interviewed 2 staff. Based on information obtained, valet service parking is not following infection control. 2 of 2 staff stated facility is in contract with the Windsor Parking Inc and not part of the facility. S1 stated if there is an issue with valet parking service, it would be brought to S1's attention and S1 would pass it along to the owner of the valet company.

This agency has investigated the complaint alleging facility is not taking precautions to mitigate risks of spreading COVID-19. We have found that the complaint was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. Exit interview conducted and a copy of this report provided.

Unfounded

Estimated Days of Completion:

SUPERVISOR'S NAME: Harpreet Humpal	TELEPHONE: (510) 285-3928
LICENSING EVALUATOR NAME: Lizette Francisco	TELEPHONE: (510) 286-4201
LICENSING EVALUATOR SIGNATURE:	DATE: 10/07/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/07/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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